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Embarc · 15 hours ago

Sales & Customer Operations Manager

Martinez, CA

Full-time

Onsite

Mid, Senior Level

5+ years exp

Embarc is a cannabis dispensary focused on community, craft, and culture in California. The Sales and Customer Operations Manager will oversee customer-facing operations, drive sales, and implement training programs while enhancing customer experiences and optimizing sales performance.

Cannabis

Responsibilities

Lead and manage our front of house company initiatives to deliver exceptional service experiences and employee engagement

Develop and implement strategies to enhance customer engagement and satisfaction

Monitor and analyze customer feedback to drive continuous improvement in service delivery

Collaborate with marketing and supply chain teams to develop sales strategies that align with business goals

Collaborate with Finance and company Leadership on sales targets and monitor performance to ensure targets are met or exceeded

Analyze sales data to identify trends and opportunities for growth

Create sales plans that align with embarc's mission and values, focusing on enhancing the customer experience and promoting brand loyalty

Lead weekly Sales and Marketing meetings

Design and implement comprehensive training programs for retail staff to improve product knowledge and sales techniques

Mentor and coach team members, fostering a culture of continuous learning and development

Evaluate training effectiveness and modify programs as needed to maximize impact

Develop, document, and implement SOPs for front-of-house operations to standardize service delivery and operational practices

Train staff on the SOPs and ensure compliance across all locations

Regularly review and update SOPs to reflect changes in business processes and industry best practices

Ensure efficient store operations, including inventory management, merchandising, and visual standards

Develop and enforce operational policies and procedures to improve efficiency and consistency

Coordinate with supply chain and logistics teams to optimize stock levels, delivery schedules and recommendations on product assortment to optimize sales

Assist in the planning and execution of new store openings, ensuring timely completion of all Front of House operational tasks, including store set up, new employees training

Plan and execute in-store events to enhance customer engagement and promote products/services

Collaborate with community partners to organize outreach events that align with embarc's mission and values, fostering local community relationships

Manage the logistics and marketing efforts associated with events to ensure successful execution and participation

Participate and/or collaborate with Pursuits teams on support needed for special city/state meetings if needed

Lead by example, promoting a positive and inclusive work environment

Collaborate with cross-functional teams to support overall business objectives

Communicate effectively with stakeholders at all levels to ensure alignment and transparency

Work closely with District Managers, Retail Operations Manager and other stakeholders on assigned projects and tasks to ensure alignment with overall business objectives

Provide insights and recommendations from the front-end operations perspective to support strategic initiatives

Participate in regular meetings to discuss performance metrics, operational challenges, and project updates

Perform other duties as assigned by direct supervisor to support the overall success of the retail operations department

Qualification

Retail managementCustomer engagement strategiesData analytics toolsTraining program developmentLeadership skillsStrategic planningInterpersonal abilitiesCommunication skillsTeam management