SCIGON · 1 week ago
Infrastructure Field Engineer
New Castle, DE
Full-time
Onsite
Entry Level
$56K/yr - $75K/yr
1+ years expSCIGON is seeking a highly reliable, hands-on Infrastructure Field Engineer to provide Tier 1 support for production-grade servers, storage, and networking systems. The role focuses on maintaining hardware health, coordinating repairs, and ensuring operational environments.
Cyber SecurityEnterprise SoftwareInformation TechnologySoftware
Responsibilities
Provide Tier 1 support for production servers, storage systems, and networking equipment
Coordinate OEM hardware RMAs, including troubleshooting, part replacement, and follow‑up
Manage data‑center access requests, escort procedures, and maintenance windows
Schedule and track onsite repair work with vendors, data‑center technicians, and internal teams
Perform onsite installations: racking, cabling, labeling, powering, and validating new hardware
Maintain accurate documentation for deployments, inventory, cabling, and network topology
Follow standard procedures for incident triage, escalation, and ticket updates
Assist with basic network troubleshooting (link issues, cabling faults, transceiver swaps, etc.)
Qualification
Required
1-3 years of experience in data‑center operations, IT support, or hands‑on infrastructure work
Strong familiarity with server hardware components (SSD, DIMMs, NICs, PSUs, etc.)
Basic understanding of networking concepts (cabling types, VLANs, link lights, switchports)
Comfortable performing physical tasks: racking, lifting up to ~40 lbs, and cable management
Ability to follow clean labeling standards and cable‑management best practices
Excellent communication and coordination skills for working with vendors, data centers, and internal engineering teams
Willingness to travel to local data‑center sites as needed
Preferred
Experience with enterprise OEMs (Lenovo, Dell, Nvidia)
Familiarity with Jira or similar ticketing systems
Exposure to Linux systems or basic CLI troubleshooting
Understanding of structured cabling and labeling conventions
Company
SCIGON
SCIGON is an IT Consulting firm focuses on software product development, quality engineering, and security services.
51-200 employees
H1B Sponsorship
SCIGON has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Eugene Gonchar
President & CEO
Recent News
2025-06-23
Company data provided by crunchbase