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Methodist Family Health · 9 hours ago

Receptionist/Administrative Assistant 8a-5p

Maumelle, AR

Full-time

Onsite

Entry Level

2+ years exp

Methodist Family Health is seeking a Receptionist/Administrative Assistant. The role involves greeting visitors, managing correspondence, maintaining administrative supplies, and supporting various administrative tasks to ensure smooth operations.

AssociationHealth Care

Responsibilities

Greets and directs callers or visitors

Update bed availability

Picks up and disseminates incoming correspondence

Is responsible for outgoing correspondence

Monitors the postage meter

Maintains all administrative supplies and orders agency materials

(Code invoices for approval.)

Create and maintain phone lists

Maintain Patient Satisfaction Survey spreadsheet

Enter data from surveys in to appropriate unit on spreadsheet

Check patient grievance boxes, present to grievance committee, copy and distribute to staff for follow-up, maintain follow-up log, and discuss outcomes with patient

Check ADP for job postings, print and post; take down postings after one week

Check identification for discharges, passes, and family sessions against contact list

Keep copier and fax stocked with paper

Sell cafeteria tickets and drink tokens; balance cash box at end of shift

Make employee badges as needed

Assist administrative staff with a variety of tasks

Performs all other duties as assigned

Post AOC signs

Check for patient birthdays; make card for Administrator’s signature, with ice cream coupon; present card to patient

Keep Administration mailboxes up to date

Balance cafeteria money and make weekly deposit to Accounting

Coordinate MBH Orientation. Have new employees sign in, copy packets, notify Department Directors

Scan sign-in logs to be saved on Department Head Shared drive

Compile Patient Satisfaction Survey information and distribute as appropriate

Scan patient satisfaction surveys for previous month to be saved on Dept. Head Shared drive

Send Excel Spreadsheet file to Executive Administrative Assistant

Scan grievances for previous month to be saved on Dept. Head Shared drive

Send grievance log for previous month to Executive Administrative Assistant for QAPI meeting

Send physician complaints (from grievance log) for previous month to Executive AA

Qualification

Microsoft applicationsCrisis Prevention Intervention TrainingData entryPatient communicationAttitudeEffective interactionTeam playerSelf-motivator

Required

High school diploma and two years' experience

Proficient in all Microsoft applications and the ability to interact effectively with the public

Must be a team player and possess a good attitude when working with others

Must have the ability to complete duties assigned in an efficient and timely manner

Ability to document accurately and professionally

Ability as a self-motivator and the aptitude to work in a high stress, fast-paced position with a minimal amount of supervision

Must have the ability to maintain a constant state of alertness and in a safe manner

Remains current in Crisis Prevention Intervention Training

Personal cell phones are not allowed

Must be physically capable to receive verbal and written directions

Must be physically capable of sitting and standing for several hours at a time

Must have good auditory, visual and olfactory ability

Ability to use hands and fingers to handle or feel objects, tools or controls

Must be able to maintain effective audio, visual discrimination and perception needed for making observations, communicating with others, reading and writing, and operating office equipment and other treatment equipment

Must be able to use a telephone to communicate verbally and a computer to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen, chart or other treatment items

Must be willing and able to work with all patients of Methodist Family Health

COVID-19 vaccination and Flu vaccination are mandatory and required for all positions (subject only to qualified exemptions)