Omni Hotels & Resorts · 3 hours ago
Assistant Front Office Manager
Boston, MA
Full-time
Onsite
Mid, Senior Level
$66K/yr - $83K/yr
2+ years expOmni Hotels & Resorts is a historic luxury hotel located in Boston. The Assistant Front Office Manager is responsible for maintaining high levels of customer service and managing front office operations while ensuring adherence to hotel standards and policies.
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Responsibilities
Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates at all times
Greet guests immediately, pleasantly and with undivided attention
Act as leader of Front office operations , such as by communicating needed tasks to next available Front Desk Agent and ensure that tasks are being completed in an efficient manner
Communicate needs or concerns (i.e. equipment, scheduling suggestions, etc) to management team
Communicate daily with previous and incoming shifts (Managers, Ideal Services, Night Audit, etc)
Help coordinate hiring and training of new associates
Assist Front Office Manager with scheduling and payroll. Manage labor and expenses appropriately
Work with Guest Services team to handle guests and group luggage and packages during arrival and departure
Attend weekly resume meetings and communicate information regarding groups to team
Follow all Loss Prevention procedures regarding guest property; absolute respect and safety for guest and company property should always be exercised
Ensure that bell stand and bell closet and back of front office areas are clean and organized and well stocked with necessary guest supplies
Keep profile notes and shift reports to track guest issues that may be brought to their attention and offering compensation when necessary and passing along relevant information to front desk staff
Reports to work on time and according to posted schedule; follows procedures for clocking in and out, completion of time edit sheets, and PTO request forms, if applicable
Must be able to stand for long periods of time
Qualification
Required
Position requires a minimum of two years previous Front Office experience
Previous Front Office Leadership experience required and ability to elevate service levels
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed
Knowledge of Property Management Systems and related computer programs
Ability to stand for long periods of time
General computer proficiency; ability to learn hotel computer programs, Microsoft Word & Excel
Preferred
At least One year Previous luxury hotel experience strongly preferred within Guest Services or Front Office
Company
Omni Hotels & Resorts
Omni Hotels creates memorable guest experiences at 60 luxury hotels and resorts in North America
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Doane
Chief Commercial Officer
Joy Rothschild
Chief Human Resources Officer
Recent News
2025-12-02
2025-11-15
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