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Coast Professional, Inc. · 1 hour ago

Call Outsourcing Supervisor

Voorhees, NJ

Full-time

Onsite

Mid Level

$50K/yr - $60K/yr

3+ years exp

Coast Professional, Inc. is seeking a Call Outsourcing Supervisor to lead a team of representatives in the property tax relief sector. The role involves planning, training, motivating, and evaluating team members while ensuring compliance with guidelines and accurate information dissemination to the public.

Financial ServicesInsurance

Responsibilities

Strong leadership and coaching skills to develop high-performing teams

Expertise in handling high-risk transactions and ensuring regulatory compliance

Excellent communication skills and solution-oriented mindset

Handling incoming and outgoing calls with patience, tact and courtesy

Attend training and meetings to maintain current client information of regulations, policies, and procedures

Escalate call to management when necessary and appropriate

Adhere to client-specific policies including, but not limited to, confidentiality and privacy

Track call -related information for auditing and reporting purposes

Provide feedback on issues related to downtime and/or training issues

Contribute positively to a work environment that is flexible, adaptable, and team based

Be respectful and courteous while working in a fast-paced work environment

Maintain a positive attitude about workloads and expectations

Prioritize workloads to ensure timeliness and quality standards are met

Responsible for review and approval of representative timecards

Qualification

Regulatory complianceLeadership skillsCommunication skillsOrganizational skillsProblem-solving skillsTime managementTeamwork

Required

Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience

Ability to work effectively in a fast paced and dynamic environment

Strong organizational and time management skills

Successfully pass pre-employment (post offer) background check