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Rockland Trust · 3 hours ago

Branch Manager Hyde Park Truman Parkway Branch

Hyde Park, MA, United States

Full-time

Onsite

Entry, Mid Level

$75K/yr - $80K/yr

2+ years exp

Rockland Trust is a well-established bank dedicated to strengthening the communities it serves. As a Branch Manager, you will drive branch success by leading a team, ensuring exceptional customer experiences, and achieving sales and service standards.

Payments

Responsibilities

Take responsibility for overseeing small to midsize retail banking center or express branch location

Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch

Regularly meet with employees to ensure that they are trained and motivated toward achieving sales and service standards, using a needs-based consultative sales approach

Conduct employee skills and results coaching in order to meet or exceed all customer experience, sales, and financial goals

Foster and nurture a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty

Select and develop quality employees through observational coaching sessions, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance

Generate sales excitement by demonstrating leadership in sales and service branch production

Take responsibility for ensuring that customers consistently receive a World Class Customer Experience with every branch staff interaction whether in person, over the phone, or through digital channels

Leverage traditional and digital networking skills, as well as strong outbound calling skills, to cultivate sales opportunities, retain and cross-sell business customers and generate referrals through existing clients

Proactively demonstrate and foster a ‘High Tech, High Touch’ environment by demonstrating technology and self-service channels with new and existing customers, promoting ATM, online banking, and mobile banking alternatives

Partner with and refer business to all lines of business partners, including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment

Maintain the operational integrity of the bank, ensuring that proper controls are maintained over all branch operational processes and regulatory requirements

Act as an ambassador of the bank by actively promoting the bank through CRA activities, participating in community events, and becoming an active member of a key business non-profit organization in your market area

Demonstrate our core values and ensure the delivery of our core customer promises; respect, promote, and value diversity

Assume additional responsibilities as assigned by Senior Management

Qualification

Retail banking experienceSales management experienceLeadership abilityCommunication skillsProfessionalismCustomer supportTraining program completionBusinessFinance degreeTeamworkFlexibility