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Leaf Home · 5 hours ago

Floating Installation Manager

Salt Lake City, UT

Full-time

Hybrid

Mid Level

Leaf Home is America’s largest direct-to-consumer full-service provider of branded home services and products. The Floating Installation Manager is responsible for assisting in the day-to-day operations of a region’s Installation department, including scheduling jobs, training subcontractors, and improving efficiency.

Consumer Goods

No H1B

Responsibilities

Schedule jobs with homeowners and subcontractors to maximize efficiency

Ensure jobs are installed daily to improve location attainment and effectiveness

Train, coach and develop installation subcontractors both in the office and in the field

Improve subcontractor retention rates through impactful training and engagement

Responsible for driving proficiency and efficiency amongst installation subcontractors

Works with the Field Trainer on individual performance, abilities, and capacities of the installers

Partner with leadership on identifying systemic training gaps and propose solutions to address gap

Recruit subcontractors as needed

Must hold a valid driver's license

Must be comfortable ascending and descending ladders of varying heights to perform services

Performs other duties as assigned by supervisor

Qualification

Recruiting subcontractorsTrainingCoachingInstallation managementMicrosoft Office SuiteHands-on teachingCustomer serviceLadder safetyGutter installation experienceActive listeningDetail-orientedVerbal communicationProblem-solvingEmotional intelligenceTeam-orientedTime managementAdaptability

Required

High School Diploma or equivalent

Track record of successfully recruiting, training, coaching, onboarding subcontractors

Must have proven ability to work in a fast-paced, dynamic environment with multiple priorities

Able to travel 2-4 weeks out of the month to various offices in the region

Ability to teach others through hands-on and documentation-based learning methods

Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without 'dropping the ball'

Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a 'roll up your sleeves' and 'today not tomorrow' mentality

Apply active listening skills through the ability to comprehend information presented and respond thoughtfully

Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion

Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional

Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection

Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction

Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization

Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions

Familiarity and comfort using ladders of various heights

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Must hold a valid driver's license

Must be comfortable ascending and descending ladders of varying heights to perform services