Pacific Office Automation · 3 hours ago
Tier II Helpdesk Technician
Beaverton, OR
Full-time
Onsite
Entry, Mid Level
$22/hr - $29/hr
2+ years expPacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation. They are seeking a Tier II Help Desk Technician to provide first line IT support to clients, diagnosing issues, configuring software, and assisting with hardware repairs.
CRMInformation TechnologySoftware
Responsibilities
Diagnose computer errors and triage to determine the urgency of issues
Install, configure and upgrade PC software and operating systems
Facilitate Onsite and escalation support activities
Repair computer hardware, such as keyboards and printers
Provide technical support over the phone or Web to end users /clients
Use remote support software to take control of end-users computers to troubleshoot, diagnose and resolve issues
Setup new user and email accounts
Assist end-users with password changes
Setup email on Computers and Mobile devices
Install printers and Software on Client PCs
Document Resolution steps for closed tickets and notes for escalations
Create and maintain documentation about customer networks
Escalate to higher tier support to resolve customer issues within SLA
Create and maintain documentation about Customer networks
Troubleshoot software, hardware, and network issues
Qualification
Required
Associate's degree (Bachelor's degree preferred)
2-4 years of helpdesk experience or working with a helpdesk or IT provider
Good understanding of Windows Server environments (SBS,2003, 2008 R2 & 2012)
Good knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools)
Knowledge and hands-on experience providing support to users using Windows 7, Windows 8, and other mainstream Microsoft applications
Preferred
Previous experience in managed IT services
A+, Network+, MCP, and other relevant certifications
Benefits
Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA Programs
Company
Pacific Office Automation
Pacific Office Automation deals in office management solutions, offering state-of-the-art technology
1001-5000 employees
H1B Sponsorship
Pacific Office Automation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
T
Terry Newsom
CEO
Recent News
2025-09-09
Pacific Office Automation
2025-09-09
Company data provided by crunchbase