Hard Rock Hotel & Casino Bristol · 2 hours ago
IT TECH - I
Bristol, VA
Full-time
Onsite
Senior Level
5+ years expHard Rock Hotel & Casino Bristol is looking for an IT Service Tech I to support and maintain in-house computer systems and peripherals. The role involves troubleshooting, providing end-user training, and ensuring optimal workstation performance.
Hospitality
Responsibilities
Responsible for level 1 help desk support at Hard Rock Bristol
This may include, but not be limited to, systems such as Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware, personal computers, and printers, which play a key role in the operating environment of the casino
Available to work in a 24 hour, 7 day a week environment
Interface with company team members regarding computer program requests or problems
Ensure the computer/equipment areas are maintained in a clean and orderly fashion
Assist the Director of IT with identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, systems development, and programming projects, and ensure their efficient, cost-effective, and timely completion
Stay abreast of the state of the art in computer technology and systems
Promote positive end user relations, high employee morale, and performs tasks or other duties at the direction of department Management as assigned
All other duties as assigned
Qualification
Required
Minimum of five years' work experience in a technical analytical position, responsible for managing server environments
Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access; Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills
Working technical knowledge of current network protocols, operating systems, and standards
Minimum of one (1) year of Information Systems experience or college level course work
Strong understanding of the organization's goals and objectives
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated and directed, with keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize tasks in a high-pressure environment
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Communicate clearly and concisely, both orally and in writing
Establish and maintain effective working relationships with those contacted during work
Be flexible to work varying shifts and time schedules as needed
Available to work in a 24 hour, 7 day a week environment
Preferred
Project Management skills a definite asset
A+ Certification highly desirable
Company
Hard Rock Hotel & Casino Bristol
The all new Hard Rock Hotel & Casino Bristol features the latest in live music and entertainment, hospitality, world-class gaming and exceptional cuisine.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase