NEOGOV · 6 hours ago
Child Support Agent - High Point
325 East Russell Av High Point, NC
Full-time
Onsite
Entry, Mid Level
$43K/yr - $51K/yr
2+ years expGuilford County is committed to empowering successful people in a strong community supported by quality government. The Child Support Agent position involves establishing paternity, enforcing child support orders, and assisting single parent households to achieve self-sufficiency.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Investigates and locates absent parents of children through contacts with former employers, the court system, law enforcement agencies, tax records and the general public
Maintains caseloads in the ACTS system
Responds to participant questions and concerns
Manages reports
Interviews and negotiates with program participants
Prepares and presents cases in court
Establishes paternity and legal support obligations and/or monitors and initiates procedures for enforcing child support payments
Contacts and confers with the parent, magistrates, attorneys and other law enforcement agencies to ensure proper paternity for child
Maintains support payment records and overall case compliance through use of monthly reports and system generated reminders
Performs collections activities by utilizing methods such as (but not limited to): telephone contact, mail/email, court action, etc
Performs other duties related as assigned
Qualification
Required
Four-year degree, preferably in related field
OR, an Associate Degree, preferably in related field, and two years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work
OR, high school graduate and four years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work
Considerable knowledge of investigative procedures and techniques
Ability to analyze, evaluate and recommend appropriate child support action
Ability to communicate effectively with parents of minor dependent children, law enforcement agencies and judiciary personnel to obtain pertinent information
Ability to maintain effective working relationships with other employees and the general public
Ability to present information orally or in report form
Transcript Required: Copy of transcripts must be submitted with online application. Official college transcripts required at time of hire
Benefits
Health Insurance (UnitedHealthCare)
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county.
13 paid holidays, 12 sick days, and 12 vacation days a year.
Employer contributes 5% into your 401(k) - no match required.
Enrollment in the State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
$10,000 Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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