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BNY · 2 days ago

Associate, Client Processing II - Treasury Services Platform Ops

500 Ross Street, Pittsburgh, PA, 15262, US

Full-time

Onsite

Mid Level

3+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking an Associate, Client Processing II to join their Treasury Services Platform Ops team, where the role involves providing client service and transactional support, improving transaction processing systems, and contributing to team objectives.

Financial Services

Responsibilities

Perform routine and non-routine client service and transactional support functions

Provide analytics and reporting services, working to improve and automate transaction processing systems

Advise organizational units/teams to ensure timely delivery of service or resolution of issues

Provide direction to lower-level service roles in the successful delivery of support or service

Process account-related transactions per scheduled events or client authenticated direction

Answer inquiries and resolve problems or issues

Assess needs and suggest/promote alternative approaches to service models

Participate in straightforward product development, product enhancement, and system testing to ensure accurate and efficient processing of high-value transactions

Solve problems based on an understanding of system intricacies and integrate in-depth area knowledge with industry standards to provide solutions to internal and external clients

Manage situations requiring adaptation of response or extensive research according to client needs

May allocate and check work of support team members and be responsible for supervisory review, training, and approval actions

Contribute to the achievement of team objectives