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PracticeSuite, Inc. · 22 hours ago

RCM Client Success Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

PracticeSuite, Inc. is a leading SaaS HealthTech company dedicated to helping medical practices streamline their operations through powerful practice management, EHR, and RCM solutions. The RCM Client Success Specialist will be responsible for driving customer satisfaction, retention, and account success within Revenue Cycle Management operations, ensuring clients receive a world-class customer experience.

Health CareInformation TechnologySoftware

Hiring Manager

Fabian Boer

Responsibilities

Serve as the primary point of contact for assigned RCM customers

Build strong, trust-based relationships with practice administrators, billers, and key stakeholders

Conduct regular check-ins, QBRs, and performance review meetings

Monitor key RCM performance metrics such as A/R days, denial rates, collections, billing turnaround, and claim submission accuracy

Identify operational gaps and work collaboratively with internal RCM teams to resolve issues

Ensure accurate and timely execution of RCM services according to PracticeSuite standards

Understand customer goals and align RCM workflows to support their financial success

Drive retention by proactively identifying risks and ensuring customer satisfaction

Maintain detailed customer documentation, feedback, and action items

Identify opportunities for upsell, cross-sell, or expanded service adoption

Act as customer advocate across internal teams including RCM operations, product support, and product development

Triage and escalate issues while ensuring timely resolution and communication

Track recurring issues and recommend process enhancements

Analyze customer performance data to develop insights and recommend operational improvements

Partner with internal stakeholders to implement best practices for billing workflows and customer engagement

Qualification

RCM experienceU.S. healthcare billingCustomer-facing experienceMedical billing softwareAnalytical skillsCommunication skillsInterpersonal skillsPresentation skillsProblem-solving abilitiesAttention to detail

Required

3+ years of experience in RCM, medical billing, or healthcare revenue cycle operations

Strong understanding of U.S. healthcare billing processes (claims, coding, denials, payment posting, A/R follow-up)

Prior experience in a customer-facing role such as account management, client services, or customer success

Excellent communication, interpersonal, and presentation skills

Strong analytical and problem-solving abilities

Ability to manage multiple accounts simultaneously with high attention to detail

Proficiency with medical billing software and reporting tools

Preferred

Experience in a SaaS or HealthTech environment

Knowledge of EHR/Practice Management systems, preferably PracticeSuite

Experience conducting QBRs or performance reviews

Familiarity with dashboards and KPI analysis in RCM

Company

PracticeSuite, Inc.

Supporting independent practices for 20 years, PracticeSuite is a robust cloud-based software that offers a complete suite of solutions including Practice Management, Electronic Health Record, Medical Billing, Patient Engagement, and Practice Marketing.

Founded in 2004

Tampa, Florida, USA

201-500 employees