Entyre Care · 9 hours ago
Customer Success Specialist
Detroit, MI
Full-time
Onsite
New Grad, Entry LevelEntyre Care is a mission-driven company focused on supporting family caregivers. The Customer Success Specialist will manage day-to-day administrative operations, ensuring seamless service delivery and contributing to an exceptional experience for caregivers and their loved ones.
Financial ServicesHome Health CareTraining
Responsibilities
Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams
Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery
Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making
Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources
Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly
Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems
Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows
Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes
Embody Entyre Care’s mission, values, and culture, acting as a role model for the team
Qualification
Required
Experience in administrative support, customer success, sales, or operations roles
Self-motivated and proactive in identifying and solving problems
Strong organizational and multitasking skills with excellent attention to detail
Excellent communication skills, both written and verbal
Persistence in outreach with customers and building rapport
A proactive approach to problem-solving and process improvement
Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders
Strong organizational skills with the ability to manage multiple tasks and priorities
Preferred
Familiarity with Medicaid/Medicare programs preferred but not required
Bilingual – fluent in Spanish or Arabic in addition to English is preferred but not required
Benefits
401(K)
Health insurance
Life insurance
Dental insurance
Vision insurance
Comprehensive PTO including 11 paid holidays, paid time off (PTO), and sick leave.
Employee Perks: Spending discounts via SmartSpend, financial coaching via SoFi, and pet insurance discounts for any furry friends!
Company
Entyre Care
Entyre Care supports home caregivers with financial aid and guidance.
Founded in 2024
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lennart Smissen
Founder & CEO
Company data provided by crunchbase