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FirstBank · 5 hours ago

Senior Teller

Henderson, TN

Full-time

Onsite

Mid, Senior Level

2+ years exp

FirstBank is a financial institution dedicated to providing excellent service to its customers. The Senior Teller serves as a first point of contact, processing transactions, assisting with inquiries, and leading the Teller staff while ensuring compliance with bank policies.

BankingFinanceFinancial Services

Responsibilities

Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate

Supervise and maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, adequate supplies in teller station, etc

Demonstrate advanced knowledge of available products and services, educating customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings

Recognize customer needs and refer customers to appropriate bank partner(s) for cross-sell or service opportunities

Use operational expertise to resolve difficult transactional situations and present solutions

Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc

Produce and analyze branch logs and reports as necessary

Function and serve as a back-up support to Teller Manager when needed

Work with Teller Manager to lead branch in providing consistent, distinctive service to all customers when delivering the FirstBank experience

Practice and foster safe and sound bank procedures among Teller staff, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc

Regular and reliable attendance

Perform other duties as assigned