Service Manager (Onsite Call Center) jobs in United States
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Universal 1 Credit Union ยท 3 hours ago

Service Manager (Onsite Call Center)

positionBeavercreek, OH
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$52K/yr - $52K/yr
date2+ years exp

Universal 1 Credit Union (U1) is a not-for-profit financial institution dedicated to creating personal, community, and financial well-being. The Service Manager is responsible for overseeing the delivery of services to members, ensuring effective and professional service while managing operational efforts and achieving service center goals.

BankingCreditFinancial Services

Responsibilities

Overseeing the delivery of a full range of services to members and ensuring that members are effectively and professionally served following the U1 Values
This includes product and service support, making appropriate referrals, performing transactions, handling balancing, and providing excellent member service
Responsible for service center operational efforts such as following established policies and procedures and properly maintaining the facilities
Are responsible for service center leadership, which includes execution of the strategic plan, operations initiatives, and achieving service center goals

Qualification

NMLS certificationFinancial experienceManagerial experienceCredit Union knowledgeRegulatory understandingSupervisory abilitiesAnalytical skillsComputer applicationsCommunication skillsInterpersonal skillsOrganizational skillsProject management skillsAttention to detail

Required

High school graduate or equivalent
Required to attain and/or maintain NMLS certification
A minimum of 2-5 years of progressive financial experience in a financial institution
One (1) year of managerial experience OR three (3) years in a leadership role
Understanding of the Credit Union's field of membership
Thorough knowledge of Credit Union services and products
Understanding of related legal and regulatory requirements
Familiarity with service center functions, policies, and procedures
Excellent communication, interpersonal, and supervisory abilities
Organizational and analytical skills
Ability to operate related computer applications and related business equipment
Attention to detail
Ability to maintain an effective and efficient workflow
Strong project management skills

Preferred

Additional college coursework in business or finance preferred
One (1) year of call center experience, preferred
May be required to have a current notary

Company

Universal 1 Credit Union

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Universal 1 Credit Union is a financial cooperative offering financial solutions.
dateFounded in 1937
location
Dayton, Ohio, USA
people-size51-200 employees
web-link
https://www.u1cu.org/

Funding

Current Stage
Growth Stage

Leadership Team

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Jessica Jones, MBA
President/CEO
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Karen Shroyer, MBA, SPHR
Chief Administration Officer
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Recent News

Dayton Business Journal
Wright-Patt Credit Union widens gap as largest credit union
2024-12-13
WHIO-TV
Local counties now eligible for credit union membership
2023-12-25
Company data provided by crunchbase