Universal 1 Credit Union ยท 8 hours ago
Service Manager (Onsite Call Center)
Beavercreek, OH
Full-time
Onsite
Mid, Senior Level
$52K/yr - $52K/yr
2+ years expUniversal 1 Credit Union (U1) is a not-for-profit financial institution dedicated to creating personal, community, and financial well-being. The Service Manager is responsible for overseeing the delivery of services to members, ensuring effective and professional service while managing operational efforts and achieving service center goals.
BankingCreditFinancial Services
Responsibilities
Overseeing the delivery of a full range of services to members and ensuring that members are effectively and professionally served following the U1 Values
This includes product and service support, making appropriate referrals, performing transactions, handling balancing, and providing excellent member service
Responsible for service center operational efforts such as following established policies and procedures and properly maintaining the facilities
Are responsible for service center leadership, which includes execution of the strategic plan, operations initiatives, and achieving service center goals
Qualification
Required
High school graduate or equivalent
Required to attain and/or maintain NMLS certification
A minimum of 2-5 years of progressive financial experience in a financial institution
One (1) year of managerial experience OR three (3) years in a leadership role
Understanding of the Credit Union's field of membership
Thorough knowledge of Credit Union services and products
Understanding of related legal and regulatory requirements
Familiarity with service center functions, policies, and procedures
Excellent communication, interpersonal, and supervisory abilities
Organizational and analytical skills
Ability to operate related computer applications and related business equipment
Attention to detail
Ability to maintain an effective and efficient workflow
Strong project management skills
Preferred
Additional college coursework in business or finance preferred
One (1) year of call center experience, preferred
May be required to have a current notary
Company
Universal 1 Credit Union
Universal 1 Credit Union is a financial cooperative offering financial solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jessica Jones, MBA
President/CEO
Karen Shroyer, MBA, SPHR
Chief Administration Officer
Recent News
Dayton Business Journal
2024-12-13
2023-12-25
Company data provided by crunchbase