Apply on Employer Site

Omni Hotels & Resorts · 4 hours ago

Assistant Front Office Manager

Boston, MA

Full-time

Onsite

Mid Level

$73K/yr - $73K/yr

Omni Hotels & Resorts is a luxury hotel chain, and they are seeking an Assistant Front Office Manager for their Boston location. The role involves overseeing the Front Desk and Guest Services staff, ensuring operational efficiency, handling guest complaints, and training associates to maintain hotel standards.

ConsultingEventsFood and BeverageHospitalityResorts

Responsibilities

Handle all training with associates to ensure Omni Standards

Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning

Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints

Be very familiar with the hotel computer system for training maintenance and trouble shooting

Complete weekly supply inventories to ensure adequate pars of such

Complete rate discrepancy report and make needed changes

Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc

Prepare group information sheets

Complete check-out with balance report

Complete credit check daily

Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities

Assure knowledge and training of Marketing Programs of company and hotel

Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced

Qualification

Luxury hotel experienceProperty Management SystemsMicrosoft Office SoftwareCustomer service orientationDetail orientationMulti-taskingOrganizational skillsFlexible schedule