Apply on Employer Site

USAA · 7 hours ago

Auto Claims Contact Representative (Unlicensed)

San Antonio Home Office I

Full-time

Hybrid

New Grad, Entry Level

$44K/yr - $46K/yr

USAA is dedicated to empowering its members to achieve financial security through exceptional service. The Auto Claims Contact Representative role involves providing claims service to members, documenting First Notice of Loss claims, and assisting with inquiries in a fast-paced contact center environment.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation

Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling

Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented

Resolve status inquiries and, when appropriate, route to handling adjuster

Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels

Apply strong time management skills by closely adhering to assigned work schedule

Embrace continuous improvement and development through coaching and collaboration with manager and team members

Use strong call management skills by assisting members within a timely manner and limiting non-productive time

May assign or initiate emergency services when required on specific claims

Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours

Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Customer serviceActive listeningVerbal communicationWritten communicationMulti-taskingTime managementEmpathyTeam environmentInterpersonal skillsCollaborationAdaptability

Required

High School Diploma or GED

Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically

Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment

Ability to prioritize and multi-task while navigating through multiple business applications

Successful completion of a job-related assessment is required

May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)