TekWissen ® · 21 hours ago
IT Support Technician II
Oklahoma City, OK
Contract
Onsite
Mid Level
$26/hr - $26/hrTekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, specializing in climate technologies. The IT Support Technician II will provide tier II level IT support to internal employees, focusing on technical support and maintenance of IT infrastructure, ensuring customer satisfaction and adherence to company policies.
Information Technology
Responsibilities
Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals
Maintain client hardware lifecycle and asset management activities
Provide partnership and support for IT related projects
Complete minor and major incident management
Support application and emerging technology deployment support
Fulfill hardware and software requests
Provide employee training related to employee used hardware and IT processes
Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
Support technical solutions and ensure reliable, secure client endpoint devices
Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner
Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business’s needs
Qualification
Required
Bachelor's or Associate degree in a related IT technical field
IT experience providing technical customer support including troubleshooting computer hardware and software
Experience with the ServiceNow platform
Complete Lean 101 or equivalent training within 1 year of starting the position
Ability to demonstrate outstanding customer service skills
Strong oral and written communications skills
Ability to demonstrate strong interpersonal skills
Work Independently with minimal supervision
Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies
Ability to demonstrate strong organizational skills
Excellent problem-solving and critical thinking skills
Ability to follow documentation procedures
Ability to demonstrate strong remote troubleshooting support skills
Ability to evaluate priorities and drive effective time management
Must be able to lift and carry computers and other IT related hardware (approximately 50lbs)
Benefits
Competitive compensation
Comprehensive benefits and programs
Company
TekWissen ®
Welcome TekWissen, your premier partner in technology consulting, workforce solutions, payroll services, procurement, managed services, global capability centers, and venture capital support, specifically tailored for startups in the human capital sector.
Founded in 2009
1001-5000 employees
H1B Sponsorship
TekWissen ® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (18)
2023 (11)
2022 (9)
2021 (16)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Rajanish Pandey
Client Partnership Manager
Company data provided by crunchbase