JPMorganChase · 2 months ago
Product Manager - Voice Recording
575 Washington Blvd, Jersey City, NJ, 07310, US
Full-time
Onsite
Mid, Senior Level
$123K/yr - $201K/yrJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions globally. They are seeking a Product Manager for their Global Capture Product team, responsible for the end-to-end success of a voice recording service, including strategy development, stakeholder engagement, and product management.
Asset ManagementBankingFinancial Services
Responsibilities
Defines and communicates product vision and strategy in line with the customers’ long-term business goals
Conducts market research and tracks industry developments with regards to productivity, collaboration, data, Information archive systems and understands implications to product vision and strategy
Identifies market need, interfacing with line of business technology customers as needed to define the scope and position of the product and defines and manages the product's business metrics, including cost, feature & functionality, risk posture and reliability
Creates and maintains the product's definition, product roadmap & customer facing SLOs/SLAs, and prioritizes the product backlog & maintains a vision for the product
Oversees and drives the go-to-market and strategic marketing plans for the product and creates a safe environment for experimentation and failures to support fast learning cycles
Manages the senior stakeholder community and customer advisory boards and lead by example while exhibiting robust risk measures and advocating for adherence throughout the development lifecycle
Owns the P&L of the product and drive our cloud strategy for our information archive platforms
Qualification
Required
Applied experience of the voice and voice recording systems deployed within the financial services industry; Cloud vendors, NICE NTR/X, Compass, RedBox, IPC Unigy, Cloud 9, Mobile voice recording, large scale contact center recording, Storage technologies, recording assurance (record completeness), recorded user population management and provisioning
Product management and engineering experience with an emphasis on delivering voice / voice recording solutions to end users and control functions, technology product management role within enterprise environment
Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions
Understanding of the end-to-end software development process, including product strategy development, customer engagement, architecture design, engineering, implementation, and operations
Understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.)
Good written and verbal communication skills with the ability to articulate concepts to a senior management and customers with experience of building strong, cohesive partnerships with key stakeholders
Good interpersonal skills to manage relationships with a variety of partners and stakeholders
Experience writing technical stories in JIRA/confluence using industry standard notation
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
Founded in 2000
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
Private Banker International
2026-01-19
2026-01-17
Company data provided by crunchbase