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National Seating & Mobility · 2 hours ago

Accessibility Technician

Holland, OH

Full-time

Onsite

New Grad, Entry Level

National Seating & Mobility is dedicated to providing accessibility solutions and is seeking an Accessibility Technician to assist in assembling, modifying, and delivering accessibility equipment. The role involves troubleshooting, customer service, and maintaining equipment to ensure timely and effective service delivery.

Health CareInformation TechnologyMedical

Responsibilities

Install, restore, repair, maintain and set up NSM stairlifts, ceiling lifts, VPLs, ramps, and other accessibility products offered by NSM in clients’ home and/or facilities as per factory and clinical specifications

Perform maintenance of tools, shop supplies and other items necessary for the conduct of the service work

Set up and install out of store delivery of products at customers' homes and facilities

Communicate directly with customers to ascertain the nature of the technical problem and its possible causes; to provide assurance to the customer regarding the equipment

Maintain proper records of work performed, including recording both time and materials (parts and supplies) used to perform repairs or other servicing on customer and NSM owned equipment

Keep track of customer records, including quotations, work orders, customer orders and invoices. (Combine with 4 task) , Title: customer administration

Complete quotations, work orders and customer orders for effective and accurate customer billing

Work with the instore Customer Service Representatives to review the day's paperwork and assist the Warehouse Technician in putting Accessibility products away

Provide in store and out of store customer service including assistance with selection of medical products by customers and liaison with therapists

Organize and identify parts for repairs and stock, optimizing parts levels and setting up parts in the information system

Trouble shoot faulty equipment for customers either over the phone or on-site at the clients' home

Fabricate and install customized components for customer equipment within the guidelines established for such work

Communicate directly with suppliers and their staff for the purposes of obtaining technical assistance, resolution of warranty issues, obtaining Return Authorizations and ensuring defective goods are returned in the manner prescribed by the supplier

Ensure NSM name stickers are on all equipment

Acquire continual education through product literature and in-house training on new products and services and attending manufacturer specialized training courses or in-branch training sessions

Pick up equipment from customer residences and review that all components of the equipment are returned and not damaged

Manage time by attending to appointments at the time reserved, contacting the NSM branch if appointments are running late, returning to the branch to perform in-branch duties when appointments are completed

Assist other technicians in the performance of their duties when asked, including the delivery of equipment to customers and assistance with repairs

Attend seating clinics with the Rehab Technology Specialist as necessary to assist with evaluations, modifications, and deliveries

Other duties as assigned that include inventory, warehouse management and sales floor or any other task or duties required in the branch

Qualification

Accessibility equipment installationTroubleshooting faulty equipmentCustomer serviceTechnical assistance communicationInventory managementTime managementTeam collaboration