NEOGOV · 2 months ago
**Career From Here Hiring Event - Case Manager (Community Navigator) **
Gwinnett County, GA
Full-time
Onsite
Entry Level
$50K/yr - $57K/yr
1+ years expNEOGOV is seeking a Case Manager (Community Navigator) to enhance community relationships with health and social service partners. The role involves coordinating services for residents, maintaining records, and conducting outreach to address social needs such as food insecurity and housing assistance.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Coordinating services with community resources and agencies to address resident needs such as food insecurity, housing, utilities, and other emerging social issues
Maintaining detailed and timely resident records, including case notes, progress updates, and key service activities
Monitoring participant progress and follow up on referrals through virtual or in-person outreach to identify resource needs, connect residents to appropriate services, and evaluate the effectiveness of interventions to ensure needs are met
Collaborating with partners and programs to expand mobile senior services and community access initiatives, maintaining up-to-date knowledge of community resources to support effective referrals
Communicating and advocate with internal and external partners to identify and resolve community needs
Delivering education and outreach to engage residents, organizations, and stakeholders through One Stop for Help programs and related initiatives
Upholding ethical standards, cultural competency, and professional boundaries to provide excellent customer service and maintain sensitive interactions
Supporting part-time Warming Station attendants and assist with rotating station support, including assistance with delivery and offloading supplies. (e.g., cots, water, snacks, cot covers, blankets) using county vehicles
Collecting intake files and engage with residents on-site to ensure needs are met and documentation is complete
Conducting site visits to encampments where initial contact has been established by a Police Officer, Community Representative, or local residents and safely engages with individuals or groups to share resources and offer support
Educating and providing information about programs, services, and opportunities to the public at community events, resource and job fairs, and other forums, as needed
Developing and engaging in relationship building through outreach with groups, agencies, organizations, and resident-related interactions
Working onsite at partner locations and gauging resident needs with One Stop for Help operational assistance and resource sharing
Qualification
Required
Bachelor's Degree in Social Work or related field
One year of experience in case management
Valid driver's license
CPR (within six months of employment)
First Aid (within six months of employment)
Preferred
Bachelor's Degree in Social Services, Social Work, Sociology, Community Development, Public Health, Human Services, Psychology, Public Administration or Education (Adult, Special, or Early Childhood)
One year of experience in case management principles, applicable laws, rules, and regulations
Benefits
Medical plans for active and retired employees
Dental and vision plans
Prescription drug plan
Onsite Employee Wellness Center
24/7 Employee Assistance Program (EAP)
Immunizations
Wellness education and incentive programs
Annual wellness fair
Training and professional development opportunities
Family planning benefits
Four weeks of paid parental leave
Annual/Sick Leave
12 paid holidays per calendar year
1 paid floating holiday per calendar year
Flexible spending accounts for medical and dependent care
Health Reimbursement Arrangement (HRA) available
Health Savings Account (HSA) available
Retirement and Savings Plans
401(a) Defined Contribution
457 (b) Deferred Compensation
Longevity pay
Tuition reimbursement
Financial education programs
Basic, optional, and dependent life insurance
Short-term and long-term disability
Critical illness and accident insurance
Hospital indemnity insurance
Identity theft protection
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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