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NEOGOV · 17 hours ago

Desktop Technical Specialist (Hybrid Workplace From Colorado)

Denver Metro, CO

Full-time

Hybrid

Entry Level

$53K/yr - $63K/yr

1+ years exp

NEOGOV is part of the State of Colorado's Governor's Office of Information Technology, focused on improving the lives of Coloradans through innovation. The Desktop Technical Specialist role involves providing critical Tier I/II desktop support, helping users to fully utilize technical resources and enhancing government services.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Support a diverse group of users (desktop, laptop, and tablet) and resolve problems in a variety of production environments, such as Microsoft, Adobe, Java, and others

Monitor and follow up on assigned incidents/problems/change orders

Provide targeted support for hardware and software issues remotely and in person

Manage asset information systems

Deploy new and rebuild computers

Qualification

Microsoft WindowsMicrosoft OfficeDeskside Services supportTicket-based incident supportHardware troubleshootingCustomer focus

Required

One year of professional experience in an occupational field related to the work assigned to the position, including Deskside Services support

Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Preferred

Experience using, deploying, and supporting Microsoft Windows Desktop Operating Systems and Microsoft Office Professional

Knowledge of ticket-based incident support systems

Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network

Experience with basic troubleshooting methodologies for hardware, software, and end-user issues