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U.S. Bank · 8 hours ago

Account Services Representative - Minneapolis

Minneapolis, MN

Full-time

Hybrid

Senior Level

$27.50/hr - $36.68/hr

5+ years exp

U.S. Bank is on a mission to help customers and businesses make better financial decisions. The Account Services Representative will establish and maintain relationships with business accounts, serving as the primary contact for operational issues and promoting efficient program management solutions.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Establishes and maintains great working relationships with assigned business accounts, serving as the main day-to-day contact between program administrators or relationship managers

Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction

Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions

Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics

Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates

Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery

Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods

Qualification

Customer service experienceVerbal communication skillsWritten communication skillsAnalytical skillsTechnical troubleshootingInterpersonal communication skillsProblem-solving skillsMulti-taskingEmpathyCourtesy

Required

High school diploma or equivalent

Typically five or more years of customer service experience

Preferred

Strong verbal, written, and interpersonal communication skills

Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries

Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy

Thorough knowledge of all relevant operational processes and procedures and company products and services

Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc

Ability to perform interest calculations and account adjustments

Strong analytical and problem-solving skills

Ability to manage multiple tasks/projects and deadlines simultaneously