Huna Totem Corporation · 8 hours ago
Tour Sales Representative
Huna Totem Corporation is a Native-owned and operated enterprise, and they are seeking a Tour Sales Representative to promote and sell pier-side tickets for excursions at Icy Strait Point. The role involves providing excellent customer service, sharing information about tours, and ensuring guests meet excursion requirements.
FinanceLeisureMedia and EntertainmentTourismTravel
Responsibilities
Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
Provide excellent customer service to all guests
Provide guests with information about all tours available at ISP
Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
Work as greeters to welcome guests and conduct guest orientations
Sell shuttle tickets, take tickets, and load passengers
Participate in all required trainings, including cross training for Guest Representative and Gondola Operator
Assist within programs wherever needed
Other duties as assigned
Qualification
Required
Must have excellent customer service skills and the ability to communicate with guests and others in a professional, friendly and accurate manner
Prefer experience in the tourism/visitor industry
Prefer previous sales experience
Present a professional and friendly attitude while working in a fast-paced environment
Good problem-solving skills and the ability to think creatively
Must be proficient in Microsoft Office programs, and willing to learn online booking systems
Tour Sales Representatives must be able to learn, retain and relay excursion information
Must be able to work in a team environment
Adequate knowledge or willingness to learn about Tlingit culture
Applicants must have proof of legal authority to work in the United States
Preferred
Current First Aid and CPR certification is preferred