Member Service Representative jobs in United States
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Minnesota Rural Electric Association · 4 hours ago

Member Service Representative

positionAitkin, MN
timeFull-time
remoteOnsite
seniorityEntry Level
money$26.92/hr - $26.92/hr
date2+ years exp

Minnesota Rural Electric Association is seeking a Member Service Representative to provide efficient assistance to the Billing and Member Service Team. This role involves responding to member inquiries, assisting with billing functions, and promoting the Cooperative’s services while maintaining a professional demeanor.

Electrical DistributionNon ProfitPublic Safety

Responsibilities

Respond to member inquiries via phone, email, and in-person in a timely and professional manner
Assist with billing functions, including payment arrangements, posting payments, and processing adjustments
Handle Internet Service Requests: scheduling, troubleshooting, and coordinating with vendors
Support Internet sales and provide Level I technical assistance
Process account transfers, reconnects, and disconnects in accordance with Cooperative policies
Maintain accurate Capital Credit records and assist with related inquiries
Participate in meetings, workshops, and Annual Meeting preparations
Provide outage communication support when needed

Qualification

Microsoft Office proficiencyCommunication skillsAdvanced office trainingExperience in utility industryProfessionalismConfidentiality

Required

High school diploma or equivalent
At least one year of advanced office training or two years of experience in a similar role
Strong communication skills (written and verbal)
Proficiency in Microsoft Office and ability to operate business machines
Ability to maintain confidentiality and handle difficult situations professionally
Valid Minnesota driver's license and reliable transportation

Preferred

Experience in a cooperative or utility industry

Benefits

Collaborative team environment.
Opportunities for professional development and training.
Commitment to safety and community engagement.

Company

Minnesota Rural Electric Association

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Minnesota Rural Electric Association is an electric utility industry that provides workforce education, safety training, and awareness.
dateFounded in 1940
location
Maple Grove, Minnesota, USA
people-size11-50 employees
web-link
https://www.mrea.org

Funding

Current Stage
Early Stage

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