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Harmar · 10 hours ago

Elevator (in-home) Field Installation & Service Specialist (On-site or Remote)

SARASOTA,FL,US

Full-time

Onsite

Entry, Mid Level

1+ years exp

Harmar Mobility is a Great Place to Work® certified company dedicated to empowering people through mobility solutions. They are seeking a Homelift Technical Installer who will provide in-person and virtual training, conduct dealer visits, and deliver troubleshooting support for homelift systems.

Medical Device

Responsibilities

Conduct training sessions (in-person in Sarasota, FL, virtually, or on-site at dealer locations)

Deliver phone and email support for installation, service, and product questions

Lead facility and field training for homelifts and elevator products

Create sales orders and process return material authorizations for repair parts

Assist in the development and review of technical documents and training materials

Support technical support and training teams with special projects as needed

Qualification

Homelifts technologyElectrical systems knowledgeMechanical systems knowledgeTraining techniquesMicrosoft Office SuiteGoogle platformTechnical communicationCustomer supportPublic speakingRead schematicsOrganizational skills

Required

1–2 years in a customer-facing role, ideally with technical products

Associate degree or trade certification in a technical field; or 4+ years of relevant experience; or equivalent combination of education and experience

Ability to explain technical concepts clearly and simply

Confident and comfortable speaking to small groups

Strong written and verbal communication skills

Proficiency with digital tools: webinars, video, interactive learning

Familiarity with the Google platform and Microsoft Office Suite

Strong understanding of homelifts, vertical platform lifts, or elevator systems

Working knowledge of electrical and mechanical systems

Ability to read and interpret schematics

Well-organized, able to manage travel and prioritize multiple issues

Valid driver's license and willingness to travel as needed

Provide outstanding customer support, communicate with dealers via the phone, email, and face to face interpreting their concerns whether it is installation, or service, or training issues