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Ascent Global Logistics · 17 hours ago

Account Manager

United States

Full-time

Remote

Mid Level

$45K/yr - $50K/yr

3+ years exp

Ascent Global Logistics is a leading global provider of expedited logistics solutions headquartered in Belleville, Michigan. The Account Manager is responsible for managing customers’ import/export brokerage and freight forwarding needs, overseeing operational and account management tasks throughout the lifecycle of engagements.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Demonstrate critical thinking and make key decisions on behalf of our customers throughout the lifecycle of the shipment

Monitor the loading, departure, transit, arrival, and final delivery of the shipment for any issues that may arise

Serve as the direct point of contact with assigned customers to ensure prompt and accurate service to exceed customer expectations

May be required to prepare and execute documents for U.S. Customs and other government agencies to obtain proper release and duty payment

Quote rates by partnering with our internal quote department and utilize critical thinking skills to determine best routing and carrier options for our customers and the business of Ascent

Ensure billing is accurate and timely

Maintain and help create Company policies related to credit, pricing, account management, and required service deliveries

Act as power of attorney to sign official documents for the Company

Maintain and organize all records for a client’s transactional event(s)

Stay informed on various legal requirements to maintain compliance under import/export regulations throughout the world

Prepare letters of credit

May make visits to customer locations with the General Manager or the assigned Sales Executive

Receives guidance for overall objectives; work with operations and within company and department policies and guidelines using independent judgment to achieve assigned objectives

Other duties as assigned

Qualification

International logisticsCustoms process knowledgeCESCCS certificationMicrosoft Office SuiteMathematical skillsCommunication skillsProblem-solving skillsOrganizational skillsSelf-motivatedConfidentiality

Required

High school diploma or GED required

3-5 years industry experience required

Language Skills: Relies on written and verbal communication. Able to read, analyze and interpret financial reports, industry journals and legal documents. Able to respond to verbal and written inquiries or complaints from customers. Able to effectively present information to customers, prospects, top management, and public groups. Communicates internally with all departments at the corporate office, with other terminals, third parties agencies, customers and prospects

Technical Experience: International logistics-all modes, understanding of customs process

Office Skills: Microsoft Word, PowerPoint, Excel and ten-key skills

Mathematical Skills: Ability to apply concepts such as percentages, ratios and proportions to practical situations. Ability to calculate figures and amounts such as discounts, rates, area, circumference, and volume

Specific Skills: Must possess a current valid driver's license. Involves a high degree of responsibility for working with, safeguarding, and controlling highly restricted information, knowledge, or important confidences and criterion-related to research and development of customer data, future plans, policies, business prospects, finances, etc. the release of which could have a detrimental effect and impact on the company's affairs or undermine its competitive position. Must be self-motivated, able to maintain confidentiality, honest, friendly, punctual, and organized, have a positive attitude and be able to work unsupervised

Reasoning Ability: Ability to prioritize multiple tasks and projects. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram or schedule form Prioritize, organize, and delegate assignments

Physical Demands: Light physical activity performing non-strenuous daily activities of an administrative nature