Apply on Employer Site

Stonebridge · 13 hours ago

PBX Operator

New York, NY

Full-time

Onsite

Entry Level

$27.96/hr - $29.46/hr

1+ years exp

Stonebridge is a hospitality company seeking a PBX Operator to manage incoming and outgoing hotel phone calls. The role involves providing exceptional service to guests and associates while adhering to the hotel's standard operating procedures.

HospitalityInformation Technology

Responsibilities

Greet guests and associates with a friendly, service-oriented approach

Answer all calls promptly and courteously, ensuring efficient service

Handle check-ins and checkouts in a friendly, efficient and courteous manner

Respond to guest inquiries regarding hotel services, facilities, and hours of operation

Deliver messages accurately and maintain guest privacy at all times

Provide accurate directions to the hotel and information about the local area

Be familiar with hotel emergency procedures and VIP guest protocols

Serve as the radio dispatcher and follow proper radio and paging procedures

Record and follow up on all guest requests, ensuring timely completion

Process wake-up calls and maintain the filing system for guest registration cards

Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards

Maintains high standards of personal appearance and grooming, which include compliance with the dress code

This role is cross trained in Guest Service agent, Reservations and also provides back-up to the front desk or other administrative positions within the front office when needed and scheduled

Attend meetings/trainings as required by management

Performs any other duties as requested by supervisor

Attend required meetings and training sessions

Qualification

Guest serviceCommunication skillsOrganizational skillsConfidentialityTelephone system

Required

1 year of related experience or training in a similar role

Ability to maintain guest privacy and handle confidential information

Excellent communication and organizational skills

Benefits

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Company

Stonebridge

Stonebridge delivers 3rd party hotel management services built on the unwavering focus and sharp insights integral to effectively manage and optimize hotel portfolios so investments thrive.

Founded in 1991

Englewood, Colorado, USA

10001+ employees