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Kemper · 3 hours ago

Represented Casualty Claims Manager

Henderson, NV

Full-time

Onsite

Mid, Senior Level

$80K/yr - $133K/yr

5+ years exp

Kemper is one of the nation’s leading specialized insurers, committed to making a positive difference in the lives of customers. The Represented Casualty Claims Manager is responsible for overseeing all claim processing and management activities, ensuring timely and accurate claims handling while developing and coaching staff to meet performance metrics.

ConsumerFinancial ServicesInsurance

Responsibilities

Manages the day-to-day operations for assigned claims staff by establishing schedules and priorities, coaches employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Kemper Claims Standards

Responsible for oversight of claim files (non-litigated or litigated) within aligned unit to include reviews on open inventory and review of files to assess overall quality

Builds a high performing, results-oriented staff, assists with employee on-boarding, ongoing development, and managing individual performance through on-going coaching focused on competencies and technical skills

Coaches to improve technical expertise throughout the claim process

Leads and effectively contributes to a culture of continuous improvement and innovation

Monitors, evaluates and authorizes, within assigned authority limits, claim reserves, settlements and payments that exceed staff authority

Leverages analytics to monitor assigned claims staff production, inventory, quality and results

Monitors KPIs to ensure production and quality goals are met

Remains abreast of existing, proposed, and new legislation affecting the industry

Drives, interprets and communicates current Company policies, change initiatives, claim developments and procedural changes

Prepares and conduct performance and competency assessments

Qualification

Claims handling experienceSupervisory experienceInsurance policy knowledgeMicrosoft Suite proficiencyAnalytical skillsTime management skillsEffective communication