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WhiteWater Express Car Wash · 3 hours ago

Area Director

Columbia, SC

Full-time

Onsite

Mid, Senior Level

$60K/yr - $70K/yr

3+ years exp

WhiteWater Express Car Wash is a rapidly growing company focused on respect, communication, and personal growth. They are seeking an Area Director to oversee multi-unit operations, drive performance, and ensure alignment with company standards while fostering a positive culture and customer experience.

Retail

Hiring Manager

Kae Bell

Responsibilities

Lead operational, financial, and people strategies across assigned locations, ensuring alignment with company and regional objectives

Maintain full General Manager accountability for one designated site

Analyze and act on key performance indicators, including revenue, labor, controllable expenses, membership growth, customer feedback, and staffing metrics

Identify operational risks and gaps; implement corrective action plans and escalate issues as needed

Ensure site cleanliness, equipment functionality, scheduled maintenance completion, and full compliance with safety and operational standards

Provide direct leadership, coaching, and accountability to site-level managers and team members

Recruit, develop, mentor, and retain high-performing leaders while building a strong bench for future advancement

Support employee engagement and retention through effective hiring, onboarding, training, scheduling, payroll oversight, and performance management

Foster a positive, inclusive, and customer-focused culture grounded in the company pillars of Respect and Communication

Drive sales performance and membership growth through team development and consistent, high-quality customer interactions

Ensure teams are effectively educating customers on products, packages, and membership options

Reinforce service standards and deliver a best-in-class customer and employee experience across all locations

Partner closely with the Area Director and Regional Director to execute strategic initiatives and communicate priorities

Collaborate with HR, Safety, Facilities, IT, and other partners to resolve employee relations, safety, and operational issues

Qualification

Multi-unit operational leadershipP&L managementKPI-driven decision-makingLeadership coachingMicrosoft Office proficiencyGoogle Workspace proficiencyPeople developmentCommunication skillsCustomer experience focus