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Caesars Entertainment · 8 hours ago

Marketing Rep, Caesars Rewards-Full Time or Part Time (Evenings)

Kansas City, MO, United States

Full-time, Part-time

Onsite

New Grad, Entry Level

Caesars Entertainment is a leading provider of gaming and entertainment experiences. They are seeking a Marketing Representative to provide guidance to Total Reward staff and enhance guest interactions with the Total Rewards program.

Food and Beverage

Responsibilities

Provide direction and guidance to Total Reward staff to ensure superior and timely service

Interact with guests throughout the casino to increase awareness and utilization of Harrah’s Total Rewards program and benefits

Provide service and technical training to Total Rewards staff

Monitor and adjust schedules to ensure appropriate staffing level/coverage is maintained

Issues new and replacement Total Rewards Cards to guests

Assists guest with all data integrity account issues; to include combined accounts, out of sync mail files, suspended accounts, pin creation, changes and resets, returned mail, and research all account discrepancies and inquiries regarding tracked play and coupons

Prohibited from adding points to players accounts

Performs all routine opening/closing responsibilities

Manages customer lines and sign messages

Resolves guest/host conflict

Facilitates communication between the Total Rewards department and other departments

Authorizes Total Rewards comps in excess of $500

Ensure compliance with internal regulations and Missouri Gaming Commission regulations