Gold's Gym · 13 hours ago
Front Desk Team Member - GOLD'S GYM - Austin Burnet Rd
Austin, TX
Full-time
Onsite
New Grad, Entry LevelGold's Gym is a fitness center dedicated to providing a welcoming atmosphere for its members. The Front Desk Team Member is responsible for greeting guests, managing check-ins, and ensuring a positive experience while performing various administrative tasks as directed by management.
FitnessHealth Care
Responsibilities
Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym
Provide security and control to the front door and retail area of the facility
Personally check each member into the gym using the proper check-in procedures
Monitor check-ins to identify delinquent accounts and notify Gym Management
Register all guests into the gym using proper registration procedures
Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner
Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
Respond immediately to member requests, inquiries, and concerns
Maintain neat appearance and wear proper uniform attire with nametag while on duty
Distribute keys, towels and other materials as needed
Process retail and concession sales
Help maintain a fully stocked cooler and retail inventory
Attend all staff meetings as directed
Clean and maintain the front desk area according to company standards
Log all maintenance concerns that are reported
Follow and report any safety concerns
Notify management of any gym or member incidents that require incident reports
Work when scheduled and adhere to company attendance policies
Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs
Assist in membership sales (kiosk or computer) and signing up members
Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions
Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements)
Assist with receiving orders and checking in retail and concession products
Assist members with registering and checking in for classes via app
Other duties as assigned
Qualification
Required
Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym
Provide security and control to the front door and retail area of the facility
Personally check each member into the gym using the proper check-in procedures
Monitor check-ins to identify delinquent accounts and notify Gym Management
Register all guests into the gym using proper registration procedures
Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner
Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
Respond immediately to member requests, inquiries, and concerns
Maintain neat appearance and wear proper uniform attire with nametag while on duty
Distribute keys, towels and other materials as needed
Process retail and concession sales
Help maintain a fully stocked cooler and retail inventory
Attend all staff meetings as directed
Clean and maintain the front desk area according to company standards
Log all maintenance concerns that are reported
Follow and report any safety concerns
Notify management of any gym or member incidents that require incident reports
Work when scheduled and adhere to company attendance policies
Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs
Assist in membership sales (kiosk or computer) and signing up members
Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions
Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements)
Assist with receiving orders and checking in retail and concession products
Assist members with registering and checking in for classes via app
Other duties as assigned
Company
Gold's Gym
Gold’s Gym International, is the most recognized fitness chain, as well as the leading franchisor of gyms, in the world.
Founded in 1965
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-02-14Acquired
Leadership Team
Matthew Clifford
President & CEO | Managing Partner at Gold's Gym DC Metro
Nawal Nabil
Chief Operating Officer
Recent News
2025-12-29
2025-11-19
Business Live
2025-11-19
Company data provided by crunchbase