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Workbox · 5 hours ago

Community Manager

Pittsburgh, PA

Full-time

Onsite

Mid Level

3+ years exp

Workbox is expanding its real estate footprint and is seeking a full-time Community Manager based in Pittsburgh. The role involves managing day-to-day operations, driving member engagement, and ensuring a best-in-class customer experience while collaborating with the operations team.

CoworkingIncubatorsReal Estate

Responsibilities

Consistently providing quality customer service to community members, guests and prospective customers

Creating community engagements developed to build connections between members – especially member-to-member introductions

Getting to know member’s businesses, understanding their challenges and successes and how Workbox could help them to achieve both short term and long-term goals

Communicating positively with members by being warm, welcoming, helpful, clear, and informative

Onboarding new members by preparing offices, conducting tours of the space, managing orientation, distributing badges, sharing community rules, and assisting in technology set up

Regularly informing members of special events, building repairs, community news, etc

Managing conference room bookings

Resolving member complaints and issues using empathy and active listening

Managing controllable community expenses to an established budget

Developing and implementing creative, social, and fun events at the community, while managing expenses and tracking participation

Assisting in creating opportunities for curated connections that drive growth among members and the larger Workbox community

Proactively identifying ways to support member success through thoughtful gestures, networking introductions, and community-driven experiences

Supporting and executing member events and programming that enhance engagement and add value

Championing Workbox's culture of belonging by celebrating member wins, milestones, and contributions

Encouraging members to leverage Workbox resources and partnerships to advance their businesses

Identifying opportunities to introduce Workbox offerings that enhance member success and retention

Upholding all Workbox standards to meet regular facility audit requirements

Managing all site operations and communicating with the operations team to ensure member success

Ensuring the space is clean and tidy, including meeting rooms, kitchens, reception areas, and common spaces

Managing mail and deliveries for members

Ordering and maintain office logos and Workbox branded materials

Maintaining workspace inventory and community expenses

Understanding and always being ready to implement fire and emergency plans

Managing and maintaining relationships with vendors, property managers and landlords

Qualification

Facility managementCustomer serviceCommunity engagementWorkspace technologyInterpersonal skillsTime managementProblem-solvingTeam playerPositive attitudeAdaptabilityOwnership