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City of Kenosha · 1 day ago

Clerical Intern-Public Works

Kenosha, WI

Internship

Onsite

Intern

The City of Kenosha is seeking a Clerical Intern for their Public Works department. This position involves providing specialized clerical support, answering inquiries, and assisting citizens with information related to departmental services.

Government Administration

Responsibilities

Answers telephone and receives inquiries and/or complaints, providing information based on considerable knowledge of programs and activities, or referring callers to appropriate personnel, as necessary; routes messages for Department personnel, as necessary; operates a two-way radio

Greets citizens, visitors or customers and directs to proper unit or provides customer service; provides specific information and assistance related to programs or services provided by assigned area

Utilizes computerized data entry equipment and various word processing, spreadsheet and/or file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary; summarizes data in preparation of standardized reports

Operates automated office equipment including photocopier, computer, printer, calculator, facsimile, and scanner

Qualification

Keyboard skillsComputer application proficiencyOffice equipment operationArithmetic calculationsBusiness English knowledgeCustomer serviceStress managementEffective communication

Required

High school diploma or GED

Must have keyboard skills and proficiency with a varied range of computer application programs

Knowledge of business English and arithmetic

Knowledge of modern office terminology, methods, practices and procedures

Skill in the operation of modern office equipment

Ability to understand and follow complex oral and written instructions

Ability to establish and maintain effective working relationships with fellow employees, superiors and the general public

Ability to make accurate arithmetic calculations with speed and accuracy

Ability to interpret and apply established policies and procedures

Ability to communicate information tactfully and impartially

Ability to develop, install and communicate clerical procedures from general instructions

Ability to handle reasonably necessary stress

Task involves some physical effort, i.e. some standing and walking, or frequent light lifting (5 - 10 pounds); or minimal dexterity in the use of fingers, limbs, or body in the operation of shop or office equipment

Task may involve extended periods of time at a keyboard

Task is regularly performed without exposure to adverse environmental conditions

Task requires sound perception and discrimination

Task requires visual perception and discrimination

Task requires oral communications ability