COCM · 2 weeks ago
Lead Summer Assistant (Student Position)
Boston, MA
Internship
Onsite
Intern
$20.50/hr - $22.50/hr
Start in 2026 SpringCOCM is seeking a Lead Summer Assistant to support housing operations at the University of Massachusetts Boston. The role involves overseeing summer housing tasks, ensuring customer satisfaction, and managing administrative duties related to conference operations and resident services.
Management Consulting
Responsibilities
Be available to interact with residents/guests in the residence halls
Coordinate with Assistant Director on cleaning list for cleaners
Organize fobs and key packets based on group and arrival dates for individuals
Communicate anticipated weekend/holiday arrivals with Summer Assistants
Prepare courtesy rooms for guests as needed
Monitor linen packets to ensure availability for groups
Manage daily tasks of other SCAs to ensure seamless check in/turn of rooms
Perform administrative tasks such as filing, copying, answering phones, making calls and data entry
Work closely with the Conference staff to ensure quality service for summer school students and conference guests
Assist with the check-in/out process for summer residents/guests including preparing keys/welcome letters prior to arrival and greeting residents/guests upon arrival
Assist in turnover of rooms which includes linen placement/removal
Serve as a liaison between guests and the custodial and maintenance staff about completing custodial and maintenance requests
Post/remove notices and information as needed
Take part in an 'on-call' duty system (5:00 p.m. – 9:00 a.m. on weekdays and all day on weekends and weekday holidays) on a rotating basis
Report all incidents to the appropriate on-call professional staff member
Complete Room Inspection and Room Inventory as assigned
Process all paperwork in a timely, neat, and efficient manner
Complete mandatory online trainings
Attend any required staff meetings, including pre-summer scheduling meeting
Check UMass Boston e-mail at least once per day during summer employment
On occasions may assist with low skilled maintenance/cleaning tasks as needed/assigned
Follow all campus/institution/community policies and procedures
Other duties as assigned
Qualification
Required
High school diploma or general education degree (GED)
Must be a University of Massachusetts Boston undergraduate student at time of application
Good academic and disciplinary standing throughout the employment term
Strong commitment to providing excellent customer service
Accuracy and attention to detail
Dependability and willingness to work a flexible schedule
Must maintain high personal and ethical standards. Behave with the professionalism appropriate to the position
Benefits
Single occupancy room (no roommate) within the residence halls in exchange for overnight and rotating weekend duty.
Utilities and WiFi are also included.
Company
COCM
COCM (Capstone On-Campus Management) is a company of talented student housing professionals focused on providing management and consulting services for on-campus housing communities.
Founded in 1990
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Will Davenport
Chief Operating Officer
Alton C. Irwin
Director / Chief Marketing Officer
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