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COCM · 2 weeks ago

Lead Summer Assistant (Student Position)

Boston, MA

Internship

Onsite

Intern

$20.50/hr - $22.50/hr

Start in 2026 Spring

COCM is seeking a Lead Summer Assistant to support housing operations at the University of Massachusetts Boston. The role involves overseeing summer housing tasks, ensuring customer satisfaction, and managing administrative duties related to conference operations and resident services.

Management Consulting

Responsibilities

Be available to interact with residents/guests in the residence halls

Coordinate with Assistant Director on cleaning list for cleaners

Organize fobs and key packets based on group and arrival dates for individuals

Communicate anticipated weekend/holiday arrivals with Summer Assistants

Prepare courtesy rooms for guests as needed

Monitor linen packets to ensure availability for groups

Manage daily tasks of other SCAs to ensure seamless check in/turn of rooms

Perform administrative tasks such as filing, copying, answering phones, making calls and data entry

Work closely with the Conference staff to ensure quality service for summer school students and conference guests

Assist with the check-in/out process for summer residents/guests including preparing keys/welcome letters prior to arrival and greeting residents/guests upon arrival

Assist in turnover of rooms which includes linen placement/removal

Serve as a liaison between guests and the custodial and maintenance staff about completing custodial and maintenance requests

Post/remove notices and information as needed

Take part in an 'on-call' duty system (5:00 p.m. – 9:00 a.m. on weekdays and all day on weekends and weekday holidays) on a rotating basis

Report all incidents to the appropriate on-call professional staff member

Complete Room Inspection and Room Inventory as assigned

Process all paperwork in a timely, neat, and efficient manner

Complete mandatory online trainings

Attend any required staff meetings, including pre-summer scheduling meeting

Check UMass Boston e-mail at least once per day during summer employment

On occasions may assist with low skilled maintenance/cleaning tasks as needed/assigned

Follow all campus/institution/community policies and procedures

Other duties as assigned

Qualification

Customer serviceDependabilityAttention to detailProfessionalismFlexibility

Required

High school diploma or general education degree (GED)

Must be a University of Massachusetts Boston undergraduate student at time of application

Good academic and disciplinary standing throughout the employment term

Strong commitment to providing excellent customer service

Accuracy and attention to detail

Dependability and willingness to work a flexible schedule

Must maintain high personal and ethical standards. Behave with the professionalism appropriate to the position

Benefits

Single occupancy room (no roommate) within the residence halls in exchange for overnight and rotating weekend duty.

Utilities and WiFi are also included.

Company

COCM

COCM (Capstone On-Campus Management) is a company of talented student housing professionals focused on providing management and consulting services for on-campus housing communities.

Founded in 1990