Capgemini · 2 weeks ago
Network Monitoring SME
Tampa, FL
Full-time
Onsite
Senior Level
$150K/yr - $179K/yrCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. They are seeking a Senior Service Delivery Manager to lead a team focused on network monitoring strategies, performance analysis, and collaboration with IT teams to ensure optimal network health.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Lead and mentor a team of network monitoring specialists, assigning tasks, monitoring performance, and providing guidance
Oversee the monitoring of network performance metrics, identify bottlenecks, and troubleshoot issues to ensure optimal network health
Establish and manage alert systems, ensuring timely response to network events and potential security threats using best ITSM practices and net-dev-ops culture
Work closely with other IT teams, such as network engineers, architects, cybersecurity, and IT support, to resolve issues and implement improvements
Generate regular reports on network performance, communicate findings to stakeholders, and participate in team meetings
Keep abreast of the latest trends and technologies in network monitoring, including emerging tools and best practices
Qualification
Required
Strong understanding of network protocols, architectures, and troubleshooting techniques
Must be a technical manager
Hands-on experience with various network monitoring tools (e.g., SevOne, Logic Monitor, SolarWinds, PRTG, Nagios, etc.) and hands-on delivery of Tooling solutions across the enterprise
Exposure to a complex IT environment is required
Strong understanding of alert life cycles, ITSM procedures, and methodology
Knowledge of cloud-based network monitoring solutions
Proven ability to lead and motivate a team
Excellent written and verbal communication skills
Strong analytical and problem-solving skills
Bachelor's degree in computer science, information technology, or a related field
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
Founded in 1967
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas Strategic Business Unit
Recent News
Business Wire
2026-01-20
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