Sparrow · 5 hours ago
Customer Support Specialist
Las Vegas, NV
Full-time
Onsite
Entry Level
$45K/yr - $55K/yr
2+ years expSparrow is a consumer lending startup focused on empowering the underserved and overlooked. The Customer Support Specialist will handle front-line communication with customers, responding to inquiries and resolving issues to enhance customer satisfaction.
Financial Services
Responsibilities
Respond to customer inquiries and technical issues through various communication channels, including phone, email, and chat
Escalate complex issues as needed while ensuring clear, supportive communication with customers and internal teams throughout the escalation process, including by phone
Investigate escalated customer issues and complaints, and provide satisfactory resolution and root cause analysis
Develop service procedures, user guides, FAQs, and self-help resources for customers
Identify and implement process and efficiency improvements that will make the Customer Support function more efficient and successful
Maintain a positive, goal-oriented, and engaging culture
As a member of a dynamic, fast-growing start-up, you’ll have the opportunity to contribute on a wide variety of other duties as needed
Qualification
Required
High school diploma; some college coursework or college degree preferred
Minimum of 2 years of direct customer service experience
Strong interpersonal communication skills
Intermediate computer skills including Microsoft Office and video conferencing technology
Benefits
Medical, dental and vision coverage, with a 100% company-paid employee-only option
Generous time off and 14 company holidays per year
$50 per month Wellness Stipend - to use in any way that helps you thrive!
Paid parental leave
401(k) Plan with 4% matching
Stock options
Company
Sparrow
Sparrow is a financial technology company born with a mission to empower the underserved and overlooked by removing the financial barriers that arise from less than perfect credit.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase