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Allstate · 10 hours ago

Field Adjuster - Providence, RI

Rhode Island, United States

Full-time

Onsite

Entry, Mid Level

$60K/yr - $97K/yr

1+ years exp

Allstate is a company dedicated to protecting families and their belongings from life's uncertainties. They are seeking a Field Auto Adjuster who will engage with customers in various locations to guide them through the claims process, evaluate damage, and negotiate settlements. This role requires strong customer service skills and the ability to work independently in a fast-paced environment.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always

The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress

The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations

The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills

The Recorder – Your Eye for Detail Keeps Everything on Track In this role, you’ll ensure claims are documented accurately and in line with policy agreements. As you handle each case, you’ll maintain clear, timely records in our claims system (which we’ll train you on). Your attention to detail helps keep the process smooth, organized, and transparent from start to finish

Qualification

Auto Collision EstimatingCustomer ServiceNegotiationCritical ThinkingTime ManagementAttention to DetailTechnology UtilizationWritten CommunicationVerbal CommunicationProblem Solving

Required

Valid driver's license and willingness to travel as part of the job requirements

As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets (Appraiser's license required in RI as well)

All required licenses will need to be obtained within 60 days of hire

You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal