Academy Bank · 5 hours ago
Collections Specialist
Kansas City, MO
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrAcademy Bank is seeking a Collections Specialist who engages with clients to resolve payment disruptions. The role involves contacting clients to collect overdue payments and managing delinquent accounts while ensuring compliance with regulations.
BankingFinancial Services
Responsibilities
Consistently, efficiently, and lawfully contact clients via outbound/inbound phone calls and other means of approved communication methods and collect on and manage assigned delinquent accounts
Professionally and respectfully persuade clients to set up payment arrangements and bring accounts current to resolve the delinquency and improve upon the credit history reporting for our clients
Ensure the information we depend on to contact and collect from these clients is accurately maintained
Support additional client service requests
Handling high volume of client phone calls, inbound or outbound, and negotiating payment in full or payment arrangements
Employ bank protocol to handle each call in a manner that meets or exceeds the bank’s call quality and compliant expectations
Update Contact Information. While speaking with clients you will work to identify additional contact information
Remain compliant with our policies, processes and legal guidelines
Utilize various means of skip tracing to locate customers, where necessary
Adhere to FDCPA and state and federal laws and regulations
Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success)
Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures
Working at the worksite during regular business hours and/or assigned hours
Other specified duties as assigned
Qualification
Required
Engage with clients in a professional manner to identify the root cause for payment disruption
Work with the client to resolve their account in full or to establish an acceptable payment stream or arrangement
Reach out to clients to collect payment for overdue payments, including balances on accounts charged off as a loss
Consistently, efficiently, and lawfully contact clients via outbound/inbound phone calls and other approved communication methods
Professionally and respectfully persuade clients to set up payment arrangements and bring accounts current
Ensure the information to contact and collect from clients is accurately maintained
Support additional client service requests
Handle a high volume of client phone calls, inbound or outbound, and negotiate payment in full or payment arrangements
Employ bank protocol to handle each call in a manner that meets or exceeds the bank's call quality and compliance expectations
Update contact information while speaking with clients
Remain compliant with policies, processes, and legal guidelines
Utilize various means of skip tracing to locate customers, where necessary
Adhere to FDCPA and state and federal laws and regulations
Understand, communicate, and instill the Company's mission, vision, and values
Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures
Work at the worksite during regular business hours and/or assigned hours
Benefits
Medical
Dental
Vision
401(k) plan
Company paid life insurance
Short and Long-term disability insurance
Company paid vacation, paid leave and holidays
Company
Academy Bank
Academy Bank Academy Bank offers a strong commercial banking platform for the company to provide a wide array of products and services.
Founded in 1966
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chuck Frederick
EVP, Chief Retail Officer
Dan Dickinson
Chief Credit Officer
Recent News
2025-11-06
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