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NEOGOV · 7 hours ago

Eligibility Technician 1 (PCN 068107M)

Anchorage, AK

Full-time

Onsite

Entry Level

$24.99/hr - $24.99/hr

1+ years exp

NEOGOV is part of the State of Alaska's Department of Health, dedicated to supporting Alaskans in need. The Eligibility Technician 1 role involves handling case management and workflows, focusing on eligibility determination work to ensure timely benefits for clients.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Perform entry-level, technical eligibility determination work

Apply attention to detail, following policy, regulations, and processes

Ensure Alaskans in need receive timely determinations of benefits, correct information, and guidance to resources

Qualification

Eligibility determinationCase managementComputer skillsCustomer serviceSelf-managementAttention to detailInterpersonal skills

Required

One year of experience that included: applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and/or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and/or tax processing, investment, real estate transactions, or similar work

Experience that included extensive person-to-person contact performing such work as explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and/or interviewing or counseling individuals, or performing similar work

Post-secondary education may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month)

At the time of the interview, please provide the following: Three (3) professional references whom we may contact by phone, one (1) of whom must be your current or most recent supervisor, if not already provided in the application

A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualification competencies

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application

If you have not obtained a degree, please indicate the number of units completed

Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts)

Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time

Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met

Work experience needed to meet the minimum qualifications must be documented in the application

If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment

A resume will not be used to determine that minimum qualifications have been met for the position you are applying for

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level

Ensure your time and any subsequent flex promotion(s) are documented as a separate position

This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered

If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application

Noting 'see resume or CV' or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting

Preferred

Attention to Detail: Is thorough when performing work and conscientious about attending to detail

Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work

Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services

Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences

Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior