DM Injury Law · 2 days ago
Intake & Customer Service Representative
Kansas City, MO
Full-time
Onsite
Entry Level
1+ years expDM Injury Law is a premier personal injury law firm headquartered in Kansas City, Missouri. The Intake & Customer Service Representative plays a crucial role in managing the intake sales process, providing exceptional customer service, and ensuring client satisfaction through effective communication and follow-up.
ConsultingLegalProfessional Services
Responsibilities
Manage the full Intake sales process from incoming call through signature of our Firm Representation Agreement, while providing great customer service
Answer inbound calls from potential clients
Educate the potential client on the firm’s unique capabilities to achieve the maximum financial recovery from their injury
Work collaboratively with Attorneys and other teams to determine the case eligibility
Follow up with potential clients throughout the Intake process to answer any questions or address any concerns
Coordinate with Investigators and Attorneys for in-home client visits and initial consultations when necessary
Work closely with other Intake team members to balance workload and contribute to the overall team’s success
Actively impact the Intake team’s results in achieving weekly, monthly, and annual targets
Safeguard client privacy & confidentiality
Manage multiple calendars and referral databases
Verbal and written communications skills required in English; bilingual abilities are a plus
Qualification
Required
High School Diploma or GED
1 year previous sales experience required
Verbal and written communications skills required in English
A quick thinker with strong interpersonal skills
An excellent verbal communicator who is capable of spending most of the day on the phone
Empathetic throughout conversations with clients
A detail-oriented multitasker who can effectively manage their time
A goal-setter who holds themselves accountable to their results
Ability to successfully manage pipeline of potential clients from initial call through sign-up
Dedicated to following up with potential client(s) for maximum results
Preferred
Spanish/English bilingual a plus
Benefits
Health, Vision & Dental Insurance
3 weeks (120) hours of PTO
401(k) matching retirement plan – up to 4% match
Paid Holidays
Free on-site parking garage
Work-life balance
Stability - become an integral member of an energetic team in a growing law firm
Company
DM Injury Law
Have you been injured? Just turn to the skilled personal injury lawyers here at DiPasquale Moore for the compassionate advocacy you need.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Tews
Chief Operating Officer
Company data provided by crunchbase