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Lang Company (Now Marco Technologies) · 21 hours ago

ON-SITE IT SUPPORT DESK SPECIALIST

Rockford, IL

Full-time

Onsite

Entry Level

$23.02/hr - $35.69/hr

2+ years exp

Lang Company, now Marco Technologies, is seeking an On-Site IT Support Desk Specialist to provide quality support desk services and technical assistance at client locations. The role involves maintaining client satisfaction through effective technical support, documentation, and communication with users.

Consulting

Responsibilities

Provide technical support and remote help desk services to Marco client, escalating when necessary

Review current systems and make technical/process recommendations for improving efficiency

Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance, and reliability of client’s network

Maintain client documentation

Support multiple end user requests and third-party business applications

Effectively communicate with technical and non-technical end users

Meet established metrics and benchmarks and comply with procedures and expectations

Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards

Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment

Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry

Attend required company and departmental meetings

Qualification

MCSACCENTA+Network administrationMS OfficeCommitmentCommunicationInitiativeFlexibilityTeamworkTime Management

Required

An associate degree and two years of relevant experience; or equivalent combination of education and experience

Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred

Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained

Solid understanding of the administration of network operating systems, applications, and services found in a client environment

Proficiency with business collaboration tools such as MS Office applications

Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization

See that tasks are completed from start to finish. Demonstrate thoroughness and commitment

Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can

Adapt to changes in the work environment. Change approach or method to best fit the situation

Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback

Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines