North Shore Health · 5 hours ago
Senior Business Office Manager - Full-Time
Colby, WI
Full-time
Onsite
Senior Level
5+ years expNorth Shore Health is a leading provider of post-acute care in the Midwest, seeking exceptional individuals to join their team. The Senior Business Office Manager is responsible for overseeing the financial operations and revenue cycle management of multiple long-term care facilities, ensuring compliance with billing regulations and enhancing operational efficiency.
Assisted LivingHealth CareMedicalNursing and Residential CareRehabilitationWellness
Responsibilities
Oversee day-to-day operations of the business office, including admissions, billing, collections, and resident trust management
Lead and support business office managers at assigned facilities or within a regional scope
Ensure timely and accurate billing and collections for Medicare, Medicaid, Managed Care, and Private Pay accounts
Monitor accounts receivable aging reports and develop corrective action plans for outstanding balances
Ensure compliance with all applicable federal, state, and company policies regarding billing and reimbursement
Train and mentor business office staff, fostering a culture of accountability and performance
Collaborate with clinical, admissions, and corporate teams to ensure accurate census management and payer source tracking
Manage month-end close processes, revenue reconciliation, and reporting deadlines
Serve as a liaison to regional leadership, auditors, and external agencies as needed
Assist in developing policies, procedures, and best practices for business office operations
Assist in training of HR procedures and best practices for the business office operations
Assist in training of Accounts Payable procedures and best practices for the business office operations
Know and follow North Shore Health rules
Follow North Shore Health dress and hygiene policies
Demonstrate proper use of equipment
Report equipment needs or repairs
Follow North Shore Health smoking policies
Reports and documents any incidents or accidents of residents, staff or visitors to the appropriate North Shore HealthCare personnel
Use required protective equipment (as needed during center visits)
Follow infection control standards, policies and procedures
Know Resident Rights
Help the residents/patients exercise and/or protect their rights
Maintain confidentiality of resident/patient and employee information
Follow and adhere to North Shore Health’s policies and procedures implementing HIPAA requirements for the privacy and security of protected health information
Use and/or disclose only minimum amount of Protected Health Information necessary to complete assigned tasks
Report all suspected violations of company’s HIPAA policies or procedures to North Shore Health Compliance Department
Qualification
Required
High school diploma or equivalent required
Minimum 5 years of experience in a business office management role within long-term care or skilled nursing facilities
Strong knowledge of Medicare, Medicaid, Managed Care, and third-party payer billing
Proven leadership experience with multi-site or regional oversight preferred
Proficiency in electronic health records (EHR) and billing systems (e.g., PointClickCare, RFMS,etc.)
Strong knowledge of Microsoft Office package
Excellent analytical, organizational, and communication skills
Ability to travel within region, if applicable
Preferred
Experience in a fast-paced environment
Health care experience
Benefits
Health insurance for full-time employees starting the first of the month following 30 days of employment
Dental and vision insurance for full and part-time staff
401(K) Program for full and part-time staff
6 paid holidays plus one floating holiday for full-time staff
Company paid life insurance for full-time staff
Voluntary life and disability insurance for full-time staff
Paid Time Off
Company
North Shore Health
North Shore Health and its facilities proudly serve communities in Wisconsin, Minnesota, and North Dakota by offering long-term skilled nursing care, short-term rehabilitation, and assisted living facilities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Darren Gee
Chief Executive Officer
Katherine Davis
Chief Development Officer
Recent News
Company data provided by crunchbase