COCM · 2 weeks ago
Summer Assistant (Student Position)
Boston, MA
Internship
Onsite
Intern
$15/hr - $15/hr
Start in 2026 SpringCOCM is seeking a Summer Assistant to support the Office of Housing and Residential Life at the University of Massachusetts Boston. The primary goal of the Summer Assistant is to ensure customer satisfaction for residents and summer conference guests, involving tasks such as check-in/out processes, administrative duties, and light maintenance.
Management Consulting
Responsibilities
Be available to interact with residents/guests in the residence halls
Perform administrative tasks such as filing, copying, answering phones, making calls and data entry
Work closely with the Conference staff to ensure quality service for summer school students and conference guests
Assist with the check-in/out process for summer residents/guests including preparing keys/welcome letters prior to arrival and greeting residents/guests upon arrival
Assist in turnover of rooms which includes linen placement/removal
Serve as a liaison between guests and the custodial and maintenance staff about completing custodial and maintenance requests
Post/remove notices and information as needed
Take part in an "on-call" duty system (5:00 p.m. - 8:30 a.m. on weekdays and all day on weekends and weekday holidays) on a rotating basis
Report all incidents to the appropriate on-call professional staff member
Complete Room Inspection and Room Inventory as assigned
Process all paperwork in a timely, neat, and efficient manner
Complete mandatory COCM Online training
Attend any required staff meetings, including pre-summer scheduling meeting
Check UMass Boston e-mail at least once per day during summer employment
Uphold and abide by the policies and procedures in the UMass Boston Resident Handbook and Student Code of Conduct
On occasions may assist with low skilled maintenance/cleaning tasks as needed/assigned
Other duties as assigned
Qualification
Required
High school diploma or general education degree (GED)
Must be a University of Massachusetts Boston undergraduate student at time of application
Good academic and disciplinary standing throughout the employment term
Strong commitment to providing excellent customer service
Accuracy and attention to detail
Dependability and willingness to work a flexible schedule
Must maintain high personal and ethical standards. Behave with the professionalism appropriate to the position
Benefits
Single occupancy room (no roommate) within the residence halls
Utilities and WiFi are also included
Company
COCM
COCM (Capstone On-Campus Management) is a company of talented student housing professionals focused on providing management and consulting services for on-campus housing communities.
Founded in 1990
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Will Davenport
Chief Operating Officer
Alton C. Irwin
Director / Chief Marketing Officer
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