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Early Warning® · 5 hours ago

Senior Technical Writer

Scottsdale, AZ

Full-time

Hybrid

Senior Level, Lead/Staff

$104K/yr - $130K/yr

8+ years exp

Early Warning is a trusted name in payments, partnering with institutions to enhance access to financial services. The Senior Technical Writer will be responsible for planning, researching, and writing documentation for internal processes and customer products, while managing project timelines and deliverables.

Financial ServicesFraud DetectionPaymentsRisk Management

No H1B

Responsibilities

Meet with technical and business project stakeholders and subject matter experts to gather the information needed to create required internal and external documentation

Drive the process to determine the project scope and the document content that needs to be created and how it needs to be delivered (PDF documents, online (HTML), or other) to meet the needs of project stakeholders. May be required to work on several projects concurrently

Develop appropriate schedules and work plans for content development and manage the execution of those plans

Document status of project milestones for the Technical Writer workflow (Salesforce, Lockpath, ad other)

Research and translate technical information / artifacts or business processes into content that can be delivered as output such as web content, online help, knowledge bases, technical requirements documents, system and implementation guides, reference manuals, user guides, training materials, policies and procedures, and associated forms

Track technical and non-technical changes and revise content, resolve issues, and verify the technical and functional accuracy of the documentation deliverables

Develop, apply, maintain, and continuously improve technical content development best practices and standards. This includes defining, implementing, and maintaining reuse model(s) for content single-sourcing

Maintain standard look and feel for content deliverables by formatting documents using defined CSS (styles), templates, and adhering to style guidelines defined by the Technical Writer Policies and Procedures

Create new or work with existing templates and CSS (styles and formats) to define standardized look and feel of documents. Experience using industry style guides (especially Google and Microsoft) and integrating into content development

Follow instructions to maintain version control of documentation defined by the Technical Writer Policies and Procedures. Identity and implement best practices for this activity

Create technical diagrams to depict system structure, program logic and process flow

Facilitate development of standard internal business processes across disparate teams

Identify/implement process gaps and define best practices for Technical Writing processes and standards. Also identify and implement efficiency and/or quality improvements for content development

Demonstrated competencies in communication, self-management / self-initiation, decision-making, and working cross-departmentally to proactively provide status and updates

Working knowledge of the enterprise business processes, systems and philosophy associated with high-performance technology companies

Support the company’s commitment to protect the integrity and confidentiality of systems and data

Qualification

Madcap FlareTechnical WritingProject ManagementAPI DocumentationCSSHTMLJavaScriptGraphics SoftwareSelf-managementCommunication SkillsAttention to DetailCollaboration Skills

Required

Bachelor's degree is preferred within a study of Technical Writing, Computer Science, Management Information Systems, English, Journalism, or a related field

Experience minimum of 8 years, dependent on the level and type of contribution, in defining and writing and editing technical manuals, guides and/or training aids or Policy, Standard and Procedure documentation

Intermediate to expert proficiency in Madcap Flare and its toolset

A passion and enthusiasm for technology and independent learning

Demonstrated experience managing large documentation projects to completion

Intermediate to expert ability in the use of graphics and publishing software, including Madcap Flare, MS Word, SnagIt, and Visio

Excellent verbal and written communication and collaboration skills

Ability to understand and effectively translate highly technical concepts and information into business and training materials

A strong desire for quality, attention to detail, and an ability to take ownership of assigned projects

Proven ability to work in a fast-paced environment, handling multiple priorities while meeting or exceeding deadlines

Skill to solve a wide range of complex problems related to creation and maintenance of documentation sets in creative and practical ways

Ability to understand and effectively translate highly technical concepts and information into business and training materials

Must have a strong desire for quality, attention to detail, and an ability to take ownership of assigned projects

Strong proficiency in software technology and a thorough understanding of technical writing

Fundamental knowledge of the business processes, systems and philosophy associated with high-performance technology companies

Background and drug screening

Preferred

Familiarity working within an Agile development methodology

Familiarity with software project management applications such as JIRA / Confluence and Microsoft Office 365

Intermediate to expert experience with content development applications and related software such as MadCap Flare, Adobe Acrobat Pro, Camtasia, SnagIt, Office 365 including Microsoft Word, Excel, SharePoint, Teams, Stream, and more

Proficiency with creating and / or maintaining CSS, HTML, JavaScript, and/or front end web development experience

Experience with API documentation, particularly REST API

Experience in documenting programming languages such as .net, objective C, and Java are a plus

Familiarity with document change management and source control using Git or similar

Additional related education and/or experience preferred

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

12 weeks of Paid Parental Leave

Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.