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MyMichigan Health · 4 hours ago

Sr Office Assistant

Alpena, MI

Full-time

Onsite

Mid, Senior Level

0+ years exp

MyMichigan Health is a technology driven organization, and they are seeking a Sr. Office Assistant for their Infusion Center Department. The role involves assisting nurses and patient service specialists with various office operations, patient registration, and providing education to physician offices related to scheduling and insurance issues.

Health CareHospital

Responsibilities

Performs patient registration responsibilities, including insurance verification, pre-certification and obtaining necessary signatures and authorizations for billing and release of medical information according to established procedure

Provides excellent customer service to patients and referring physician offices in person and on the phone. Meet/Greet with smile, provide updated wait times, handle difficult situations that arise with the scheduling and registration process so that patients and referring physicians are satisfied with the outcome. Follows scheduling guidelines so that the patient flow daily is as smooth as possible

Able to perform all office operations including filing of charts, typing and clerical duties and obtaining/transferring patient information data

Provides education and training to physician offices and patient service specialists on scheduling/registration and insurance related issues regarding orders sent to the department

Follows through on rejected coding issues and re-submits documentation to Health Information Services (HIS)

Serves as the safety point person for the infusion center building monitoring compliance with hand hygiene, temperature logs and any follow up needed from maintenance or biomed

Effectively operates a computer using MS Office applications such as Word, Excel as well as vital systems required for scheduling, registration and insurance verification etc. for the department

Maintains stock for the Infusion Center

Qualification

Insurance verificationPatient registrationMedical terminologyMS OfficeCustomer serviceClerical skillsTraining skillsCommunication skillsTeam leadership

Required

High School Diploma or GED

Completion of an accredited course in medical terminology or knowledge of medical terminology as normally acquired through a minimum of one year experience in a medical center office setting

A minimum of six months experience in a health care facility required

Must possess general clerical skills and ability to operate standard office equipment, including computer knowledge, i.e. MS Office, Excel, Word, etc

Demonstrate the ability to effectively communicate with others in person and on the telephone

BLS: Basic Life Support credential within 1 month of hire or transfer

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake

Overall dexterity is required including handling, reaching, grasping, fingering and feeling

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description

Overall vision and hearing is necessary with or without assisted device(s)

Frequently required to sit/stand/walk for long periods of time

May require frequent postural changes such as stooping, kneeling or crouching

Some exposure to blood borne pathogens and other potentially infectious material

Must follow MyMichigan Health bloodborne pathogen and TB testing as required

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs