Ready Rebound · 6 hours ago
Manager, Sales Operations
Milwaukee, WI
Full-time
Onsite
Mid, Senior Level
4+ years expReady Rebound is a fast-growing, mission-driven organization transforming how first responders access healthcare. The Manager, Sales Operations will oversee the quote-to-order process, structure commercial terms, and ensure compliance while collaborating with various departments to enhance operational efficiency.
ConsultingHealth CareMedical
Hiring Manager
Manny Lara
Responsibilities
Advise AEs and Renewal Managers on term options and non-standard requests
Review and route non-standard terms with Sales, Renewals, Marketing, Finance, Legal, CS, Security/IT, and Product; flag revenue-recognition impacts and required approvals
Own approval matrices and SLAs; document exceptions with clear rationale
Maintain clause libraries and fallbacks; recommend updates based on negotiation patterns
Enforce pricing/discount policy adherence; trend and reduce exception rate over time
Prepare issue lists and business summaries for counsel; coordinate calendars; track redlines to closure
Ensure revenue-ready packages (Order Form, SOW, MSA, EULA, BAA/DPA, required municipal forms such as COI/W-9) with clean hand-offs to Billing and Customer Success
Track and improve CLM/ e-signature cycle time
File fully executed agreements to the correct Salesforce objects; maintain zero-defect contract hygiene
Professionally engage chiefs/command staff, city managers, finance/risk/HR directors, and opposing counsel
Partner with IT to enhance Salesforce, CPQ, CLM, and e-signature workflows and validations
Identify friction in quote-to-cash; implement SOPs, checklists, and tooling improvements (CRM/ CPQ/CLM and e-signature)
Partner with RevOps/IT to enhance Salesforce, CPQ, CLM, and esignature workflows
Own end-to-end RFP/RFI/RFQ responses: intake, go/no-go, timeline, compliance matrix, Q&A, drafting, internal reviews/approvals, submission, and archiving
Coordinate internal contributors (Sales, Renewals, Clinical/Provider Ops, Finance, Security/IT, Legal, Marketing) with clear owners and deadlines
Ensure compliant submissions (forms, certifications, addenda) and record all activity in Salesforce/CLM
Maintain and continuously improve the response library (approved boilerplate, data points, case studies, pricing exhibits, security/privacy posture) and templates
Publish weekly dashboards on cycle time, win rate, discounting, exception rates, ACV/TCV, renewal timeliness, and retention (lead and lag indicators)
Run enablement for Sales/Renewals on deal policies, process, and tools; provide leadership-ready insights
Qualification
Required
4–7+ years in Deal Desk, Sales Operations, Contracts, or Revenue Finance supporting complex B2B or SaaS/public-sector deals; or 1-2+ years post MBA
Strong command of commercial terms (pricing/discounting, liability caps, indemnities, termination, SLAs, data/privacy) and approval governance
Proven experience coordinating internal/external counsel and running redlines end-to-end
Salesforce proficiency (required); familiarity with CPQ/CLM/esignature (e.g., Docusign) preferred
Advanced in Excel; comfort with BI tools or SQL is a plus
Excellent communication; professional presence with senior municipal stakeholders and opposing counsel
Impeccable follow-through and document hygiene (approvals, artifacts, and SFDC completeness)
Preferred
Familiarity with CPQ/CLM/esignature (e.g., Docusign)
Comfort with BI tools or SQL
Benefits
Medical/Dental/Vision
Company Stock/Equity
401K Plan
Life and Short/Long term disability insurance
Unlimited PTO
Parental Leave policy
Flexible and fun work environment and more!
Company
Ready Rebound
Ready Rebound is a health consulting company that offers health care for injured active first responders, retirees, and their families.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.55MKey Investors
Wisconsin Economic Development Corporation
2025-06-04Seed· $0.55M
Leadership Team
Luis A. Rivera
Founder/Advisor
Recent News
BizTimes Milwaukee
2025-09-18
Company data provided by crunchbase