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EMSA- Emergency Medical Services Authority · 4 hours ago

Customer Service Representative

Oklahoma City, OK

Full-time

Onsite

Entry, Mid Level

2+ years exp

EMSA- Emergency Medical Services Authority is seeking a Customer Service Representative to provide high-quality service to patients and customers. The role involves answering inquiries, documenting patient accounts, and processing correspondence while maintaining productivity standards.

Hospital & Health Care

Responsibilities

Answer patient or customer inquiries or requests, to include inquiries or requests from outside agencies, with the highest level of service and integrity

Appropriately document patient accounts to reflect all updated and necessary information, including updated demographic information

Process all correspondence and returned mail, and requests for reductions or hardships and payment arrangements as outlined in departmental procedures

Prepare liens and lien requests, and gather the supporting documentation necessary for subpoenas, interpleaders, purchase orders, etc

Work complaints and disputes, respectfully and completely and monitor assigned work queues to ensure all records are processed accurately and in a timely matter, while ensuring defined productivity is met

Maintain knowledge of current industry standards and organizational practices and work in a manner that supports a patient centered, team focused, and fiscally responsible organization

Adhere to all organizational policies and work with the highest level of integrity

Maintain set quality and quantity productivity standards

Understands revenue cycle key performance indicators and works to achieve the KPIs of the team

Communicates with other team members and leaders on identified trends and process improvement opportunities

Performs other duties as assigned

Qualification

Microsoft OfficeCustomer service experienceHIPAA knowledgeMedical billing knowledgeTyping skills10-key proficiencyTime managementAttention to detail

Required

Proficiency with Microsoft Office (Word, Outlook, Excel, and PowerPoint)

Excellent time management skills with attention to detail

Minimum GED or High School Diploma

Minimum 2 years' experience in a hospital or physician's office working patient accounts or insurance workflows with strong customer service facing responsibilities

Must be able to successfully pass a background check and drug screen to the satisfaction of the organization

Knowledge of Health Insurance Portability and Accountability Act (HIPAA)

Working knowledge of medical billing and medical terminology

Ability to type at least 35 words per minute and proficiency in 10-key

Punctuality and regular, predictable, reliable, consistent attendance is essential

Professionalism, the ability to communicate effectively (verbally and in writing), maintaining confidentiality, exercising sound judgment, being adaptable and flexible, following safety and compliance protocols, being accountable, complying with the Code of Conduct, organizational policies, procedures, practices, and expectations